Summary
Overview
Work History
Education
Skills
Timeline
Generic

SUSAN MCKIBBON

Scarborough,ON

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

19
19
years of professional experience

Work History

Postal Manager

Shoppers Drug Mart
Toronto, ON
07.2013 - Current
  • Analyzed customer feedback to identify areas for improvement and developed strategies to address them.
  • Monitored staff performance and provided guidance on operations, safety procedures, and customer service protocols.
  • Directed daily sorting of mail into designated categories according to postal regulations.
  • Tracked inventory levels of supplies used in the shipping process such as labels, packaging materials.
  • Provided training to new employees on proper handling techniques for different types of items being shipped or delivered.
  • Resolved customer complaints related to mail delivery services in a timely manner.
  • Collaborated with IT department personnel on software upgrades related to tracking systems for parcel deliveries.
  • Supervised staff activities at post offices throughout assigned region ensuring compliance with company policies.
  • Assisted in managing budgets for various postal projects including staffing costs, equipment purchases.
  • Established security protocols for safeguarding against theft or tampering with mail items.

Training Supervisor/Interviewer

Natinal Response
Toronto, ON
05.2005 - 01.2017
  • Conducted regular assessments of employee performance to identify areas needing improvement.
  • Organized team-building activities to motivate staff members and improve morale.
  • Coordinated the scheduling of classes, workshops, and other training initiatives.
  • Instructed trainees on proper use of office equipment and software applications.
  • Assisted with onboarding process by providing orientation materials to new hires.
  • Analyzed personnel needs to determine types of training necessary for optimal performance.
  • Delivered presentations on topics such as communication skills, problem solving strategies, and goal setting techniques.
  • Maintained records of attendance at all trainings and provided feedback to department managers regarding employee participation levels.
  • Evaluated and communicated trainee participation and performance in reports to management.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
  • Identified and communicated to management regarding areas needing additional training.
  • Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.

Postal Clerk

Wrap It Up
Toronto , ON
03.2005 - 02.2013
  • Maintained accurate records of received cash payments, checks, and credit card transactions.
  • Weighed packages for shipping and applied appropriate postage stamps or labels.
  • Organized postal documents such as manifests, orders, receipts, reports. for filing purposes.
  • Answered customer inquiries regarding services provided by the Post Office including package tracking information.
  • Prepared outgoing mail for shipment by placing in designated containers or bags after weighing and affixing postage labels or stamps.
  • Assisted in maintaining cleanliness of work area throughout shift.
  • Performed daily maintenance of equipment used in the processing of postal items such as scales, franking machines.
  • Operated point-of-sale system to process money orders accurately and quickly.
  • Processed payments and handled cash using point of sale (POS) computer system.
  • Sold stamps, tracking services and insurance to customers.

Education

High School Diploma -

East York Collegiate Institute
East York, ON
01-1991

Some College (No Degree) - French Language And Culture

Centennial College of Applied Arts And Technology
Scarborough, ON

Skills

Implement budgeting, auditing and financial reporting effortlessly

Executive Team Leadership

Strong Problem Solving Skills

Effective Inventory management

Interview, train and teach employees

Strong Verbal Communication

Advising on new products and Services

Timeline

Postal Manager

Shoppers Drug Mart
07.2013 - Current

Training Supervisor/Interviewer

Natinal Response
05.2005 - 01.2017

Postal Clerk

Wrap It Up
03.2005 - 02.2013

High School Diploma -

East York Collegiate Institute

Some College (No Degree) - French Language And Culture

Centennial College of Applied Arts And Technology

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SUSAN MCKIBBON