Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Susan McCabe

Newmarket,ON

Summary

I am a diligent and detail-oriented Administrator with proven history in successful team management. Professionally coordinate files, correspondence, and resources to boost productivity and facilitate operations. I am skilled in general office processes and optimization strategies. Experienced in team management, with a background in coordinating files, correspondence, and resources to support productivity and daily operations. Familiar with general office procedures and process optimization methods.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Automotive Sales Associate

Canadian Tire
11.2022 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Greeted customers and provided outstanding customer service.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.
  • Coordinated with stock team to expedite restocking of high-demand items.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Developed rapport with regular customers, fostering welcoming store atmosphere.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.

Daycare Provider

Daycare Provider
01.2001 - Current
  • Caring for children ages 6 months to 11 years old
  • Providing meals, basic education, crafts/entertainment, transportation to and from school
  • Ensuring older children have homework completed before parental pick up.
  • Organized fun-filled events and activities for children that promoted learning in an engaging manner.
  • Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
  • Ensured a safe and nurturing environment for children through regular maintenance, and adherence to safety protocols.
  • Improved customer retention rates by providing exceptional care services tailored to individual child needs.
  • Monitored physical and emotional health of children, taking appropriate action when concerns arose.
  • Resolved conflicts among children with empathy and effective problem-solving techniques.
  • Managed daily operations, ensuring clean and organized environment conducive to learning and play.

Receptionist

NewRoads Automotive Group
05.2015 - 06.2023
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Identified needs of customers promptly and efficiently.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, and data entry for more efficient office workflow.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Restaurant Food Server

Summerkiss Restaurant
05.2012 - 10.2021
  • Setting up restaurant in the morning, serving customers, hosting duties, kitchen help when required and closing the restaurant end of day.
  • Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
  • Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
  • Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
  • Implemented proper food handling techniques, adhering to safety and sanitation guidelines set forth by local health departments.
  • Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
  • Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
  • Provided exceptional tableside service during busy shifts, maintaining composure under pressure while multitasking efficiently.
  • Demonstrated strong knowledge of menu offerings, effectively answering guest inquiries and making recommendations based on dietary preferences or restrictions.
  • Enhanced customer satisfaction by providing attentive service and anticipating dining needs.
  • Exceeded customer expectations through friendly demeanor and attentive service despite working high-volume shifts or large parties.
  • Supported bartending staff by preparing drink orders when necessary, demonstrating versatility within the restaurant team dynamic.
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Checked guests' identification before serving alcoholic beverages.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Assisted in training new server hires, sharing best practices and restaurant procedures.
  • Developed rapport with regular customers, fostering loyalty and repeat business for the restaurant.

Front Cash Supervisor

Shoppers Drug Mart
09.1991 - 04.1999
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Thornlea Secondary School
Thornhill, ON

Skills

  • Customer service
  • Active listening
  • Customer relations
  • Relationship building
  • Professional telephone demeanor
  • Product knowledge
  • Order processing
  • Prioritization
  • Building rapport
  • Product sales
  • Retail store support
  • Stock management

Certification

First Aid

Timeline

Automotive Sales Associate

Canadian Tire
11.2022 - Current

Receptionist

NewRoads Automotive Group
05.2015 - 06.2023

Restaurant Food Server

Summerkiss Restaurant
05.2012 - 10.2021

Daycare Provider

Daycare Provider
01.2001 - Current

Front Cash Supervisor

Shoppers Drug Mart
09.1991 - 04.1999

Thornlea Secondary School

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Susan McCabe