Susan Madrigal
Redondo Beach
Summary
Diligent data entry and office clerk with a solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
12
12
years of professional experience
Work History
Receptionist
Love On A Leash
11.2024 - 04.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Data Entry Clerk
Acumen
02.2021 - 08.2021
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
Insurance and Reimbursement Specialist
McKesson
12.2019 - 04.2020
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
- Improved departmental accuracy through meticulous attention to detail while reviewing claims submissions.
- Maintained patient confidentiality by adhering to strict HIPAA guidelines when handling sensitive information.
- Prevented delays and claim denials by correcting information prior to submission.
Dispatcher Office Assistant
High Tech Auto Glass
04.2019 - 12.2019
- Directed dispatching, routing, and tracking of 5 technicians.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Advised regarding delays and special circumstances.
- Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Data Entry Clerk
Ups Supply Chains Solutions
12.2018 - 04.2019
- Enhanced office efficiency by maintaining electronic files and organizing documents for easy retrieval.
- Maintained confidentiality of sensitive information by adhering to strict company policies regarding privacy and security.
- Streamlined data entry processes with the use of specialized software, such as Microsoft Excel and Word.
- Provided support during high-volume periods, managing multiple tasks simultaneously while maintaining attention to detail.
Office Manager
Strategic Environmental Waste Service
01.2013 - 11.2018
- Maintained a strong attendance record, demonstrating reliability and commitment to the role as an Office Data Entry Clerk.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Education
General Studies
San Pedro High School
San Pedro, CASkills
- Data entry
- Telephone skills
- Customer and client relations
- Document management
- Clerical support
- Time management
- Organization skills
Timeline
Receptionist
Love On A Leash
11.2024 - 04.2025
Data Entry Clerk
Acumen
02.2021 - 08.2021
Insurance and Reimbursement Specialist
McKesson
12.2019 - 04.2020
Dispatcher Office Assistant
High Tech Auto Glass
04.2019 - 12.2019
Data Entry Clerk
Ups Supply Chains Solutions
12.2018 - 04.2019
Office Manager
Strategic Environmental Waste Service
01.2013 - 11.2018
General Studies
San Pedro High School
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