Susan Madec

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

• Performed at many private events as a professional Polynesian dancer.
• Taught Hawaiian, Maori and Tahitian dance for over 30 students per year for students age 4-84.
• Coached individual students on a by-appointment basis.
• Maintained thorough documentation for all classes, payments and appointments as my business is a sole proprietorship.
• Planned routines for performances at many private and community events,
• Choreographed performances for individuals and groups.
• Composed sequence of steps and moves for individuals.
• Prepared group of students for competitions with routines, exercise regimens and instruction on specific Polynesian dancing techniques.
• Have been invited to teach at workshops locally.
• Helped students understand rhythm and posture.
• Researched, planned and ordered all outfits worn for performances.
• Culturally educate my students to learn and respect the culture of the Polynesians and chant in Hawaiian many ancient mele (songs) and chants.
• Utilized social media platforms effectively for increased brand awareness and visibility among potential clients online communities.
• Provided exceptional customer service, addressing concerns promptly and maintaining open lines of communication.

I started in 1991 at the Burnaby Claim Centre where I performed many duties including the mailroom, vendor payment desk, inquiries, switchboard, typing, glass claims and reception for almost 10 years. I continued doing similar duties as well as the loss of use desk, rental payment and mainly reception duties at the Surrey Claim Centre.