Susan Mackay
Kincardine,ON
Summary
People-focused professional with 25+ years of experience in healthcare and customer service where I excelled at providing compassionate care and contributed to a collaborative team. Seeking a role where I can apply my strong communication, organizational, and leadership skills to enhance client care and contribute to organizational goals.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Emergency Supply
Bluewater District School Board
Kincardine
04.2025 - Current
- Flexible classroom support across education assistant, ECE, and teaching assignments.
- Positive support for elementary and secondary school settings.
- Consistent alignment with teacher direction, lesson plans, and IPRC documentation.
Manager
Best Friends Bake Shop
Kincardine
01.2023 - 01.2024
- Supervised retail counter operations and product displays
- Ensured accurate daily financial balances and assisted with inventory management
- Provided excellent customer service, addressing concerns and ensuring a positive shopping experience
Diabetic Foot Care Nurse
Kincardine Family Health Team
01.2013 - 01.2018
- Delivered foot care and nursing services to diabetic patients, promoting comfort and preventing complications
- Assessed patient needs, monitored progress, and provided ongoing care and education
Family & Client Care Coordinator
Home and Community Support Services of Grey Bruce
01.2009 - 01.2018
- Coordinated care for families and clients, including booking appointments and maintaining patient charts
- Worked collaboratively with healthcare professionals to ensure appropriate care was delivered
Registered Practical Nurse
Victorian Order of Nursing-Visiting Nurse Program
01.2007 - 01.2012
- Provided in-home patient care, including chronic care, palliative care, and post-surgery recovery
- Advocated for patient needs and coordinated with interdisciplinary teams for comprehensive care
Proprietor
Sole Purpose Advanced Foot Care
01.2007 - 01.2010
- Managed foot care business, providing specialized care and treatments for clients with foot health issues
- Promoted and educated clients about foot health, managing treatments, and scheduling services
Health Coach
EWYN Studio
Kincardine
01.2019
- Managed automatic withdrawals and client records, ensuring accurate documentation
- Provided coaching to clients focused on their health and wellness goals, ensuring their needs were met
Education
Registered Practical Nursing Diploma -
Conestoga College
Skills
- Customer Service Proven ability to provide exceptional customer service with a focus on client satisfaction
- Compassionate Care Extensive experience in delivering compassionate and patient-focused care across various settings
- Team Leadership Skilled in motivating and managing teams to achieve company goals
- Communication Strong verbal and written communication skills, with the ability to engage effectively with patients, families, and colleagues
- Classroom support
- Attention to detail
- Effective communication
- Team collaboration
- Friendly, positive attitude
- Flexible and adaptable
- Critical thinking
Certification
First Aid & CPR November 2024, Food Handling Certification November 2024
Timeline
Emergency Supply
Bluewater District School Board
04.2025 - Current
Manager
Best Friends Bake Shop
01.2023 - 01.2024
Health Coach
EWYN Studio
01.2019
Diabetic Foot Care Nurse
Kincardine Family Health Team
01.2013 - 01.2018
Family & Client Care Coordinator
Home and Community Support Services of Grey Bruce
01.2009 - 01.2018
Registered Practical Nurse
Victorian Order of Nursing-Visiting Nurse Program
01.2007 - 01.2012
Proprietor
Sole Purpose Advanced Foot Care
01.2007 - 01.2010
Registered Practical Nursing Diploma -
Conestoga College