Susan L. Meadows
Sylmar
Summary
Dynamic and results-driven operations leader with over 30 years of experience in retail, healthcare, and optical services. Proven expertise in omni-channel strategy, digital transformation, and customer experience optimization. Skilled in leading cross-functional teams, managing e-commerce platforms, and driving operational excellence. Passionate about innovation, customer satisfaction, and continuous improvement.
Overview
31
31
years of professional experience
Work History
Assistant Operations Manager
Vision Essentials / Kaiser Permanente – Panorama City & Alternative Services
01.2014 - Current
- Lead daily operations across multiple optical service locations, ensuring alignment with corporate standards and patient care excellence.
- Supervise and train staff, manage inventory, and ensure compliance with healthcare regulations.
- Spearheaded initiatives to streamline workflows, resulting in improved patient satisfaction and operational efficiency.
Retail Manager / General Manager / Lab Manager/ Regional Quality Control in training
LensCrafters – Luxottica Retail
01.1995 - 01.2014
- Directed all aspects of store operations including sales, staffing, customer service, and visual merchandising.
- Consistently exceeded sales targets and improved customer retention through personalized service and team development.
- Recognized for leadership excellence and operational turnaround of underperforming locations.
Operations Manager
Pacific Dental Services & Bright Now! Dental
12.2010 - 05.2013
- Managed multi-site dental operations, focusing on patient experience, staff performance, and operational compliance.
- Collaborated with marketing teams to drive patient acquisition through digital campaigns and community outreach.
Education
Associate of Arts - Business
Glendale Community College
Business Coursework
California State University
Los AngelesSkills
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- EHR and POS Systems (Epic, MOVES, Innovations)
- CRM Tools & Customer Support Software (MS Dynamics, Cisco, Finesse)
- Data Analysis & Reporting Tools
Core Competencies
- Omni-Channel Strategy & Execution
- Digital Transformation & E-Commerce Management
- Customer Experience Optimization
- Cross-Functional Team Leadership
- Retail & Healthcare Operations
- Vendor & Stakeholder Collaboration
- Staff Training & Development
- KPI Tracking & Performance Analysis
- Project Management & Workflow Optimization
- Marketing & Engagement Campaigns
- CRM & Customer Support Systems
- Inventory & Compliance Management
Timeline
Assistant Operations Manager
Vision Essentials / Kaiser Permanente – Panorama City & Alternative Services
01.2014 - Current
Operations Manager
Pacific Dental Services & Bright Now! Dental
12.2010 - 05.2013
Retail Manager / General Manager / Lab Manager/ Regional Quality Control in training
LensCrafters – Luxottica Retail
01.1995 - 01.2014
Business Coursework
California State University
Associate of Arts - Business
Glendale Community College