Susan Lang'o
Brampton ,ON
Summary
Proven team collaborator and detail-oriented professional, leveraging skills in computer proficiency and organizational efficiency. At LVCT Health, significantly enhanced client satisfaction through empathetic support and effective case management. Excelled in mentoring roles and in creating supportive environments.
Overview
7
7
years of professional experience
Work History
Volunteer
Habitat for Humanity Restore Etobicoke
Toronto, ON
05.2024 - 06.2024
- Receiving donations and preparing products for pricing and resale
- Maintained clean, neat, and operational facilities to serve program
- Directing and providing information to clients regarding availability and location of different products
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Cleaning working area and equipments to ensure a safe working environment
Volunteer
Missionary Thrift Store
Mississauga, ON
02.2024 - 05.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Cleaning,sorting and pricing of house wares, shoes, toys and handbags and arranging the cleaned products on shelves.
- Building, designing and arranging displays
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Offering assistance to customers in the store
HIV Testing and Prevetion Counselor
LVCT Health
KENYA Nb
11.2017 - 12.2023
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on prevetion measures and positive living for people living with HIV
- Educated clients who use and inject drugs, on harm reduction plans
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Providing HIV testing, and counseling clients
- Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
- Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
- Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
- Listened to clients' concerns and provided encouragement and support.
- Adapted counseling techniques to best suit individual needs of each client.
- Designed safe and supportive environment for clients to discuss issues.
Education
CPR / First Aid And AED
Online Training Course
CanadaSkills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Computer Skills
- Flexible Schedule
- Community Engagement
- Deadline Adherence
- Data Entry
- Administrative tasks
- Documentation And Reporting
Languages
Swahili
Full Professional
English
Native or Bilingual
Timeline
Volunteer
Habitat for Humanity Restore Etobicoke
05.2024 - 06.2024
Volunteer
Missionary Thrift Store
02.2024 - 05.2024
HIV Testing and Prevetion Counselor
LVCT Health
11.2017 - 12.2023
CPR / First Aid And AED
Online Training Course