Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Susan Landers

Edmonton,AB

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Capitol Coffeehouse. Excelled in sanitation standards and food safety compliance, alongside fostering excellent communication. Achieved significant improvements in efficiency and customer loyalty through innovative service strategies and effective task delegation.

Overview

14
14
years of professional experience

Work History

Server Assistant Manager

Capitol Coffeehouse
08.2014 - 03.2020
  • Built strong rapport with customers, fostering loyalty and repeat business.
  • Increased customer satisfaction by providing personalized service and product recommendations.
  • Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
  • Performed daily store opening and closing procedures, ensuring security and readiness for business operations.

Stockroom Assistant

Good Earth Coffeehouse
09.2013 - 05.2014
  • Kept detailed records of all damaged or returned merchandise using computerized systems for accurate reporting purposes.
  • Contributed to increased customer satisfaction by promptly addressing and resolving any issues related to inventory or shipments.
  • Increased productivity with careful monitoring of supply levels, reordering necessary items before depletion occurred.
  • Worked in a fast paced environment and completed tasks in a timely matter.

Bottle Sorter

Beverly Crest Liquor Store
01.2006 - 12.2008
  • Streamlined workflows by continuously evaluating processes and making necessary adjustments for increased efficiency.
  • Stopped conveyor belt in emergency situations.
  • Reduced waste during the sorting process by identifying damaged bottles and separating them for recycling.
  • Improved bottle sorting efficiency by implementing an organized and systematic approach to the sorting process.

Education

Diploma - Business Management

Martech College
Edmonton, AB
06.2005

Skills

  • Sanitation Standards
  • Food Safety Compliance
  • Task Delegation
  • Excellent Communication

Languages

English
Professional Working

Timeline

Server Assistant Manager

Capitol Coffeehouse
08.2014 - 03.2020

Stockroom Assistant

Good Earth Coffeehouse
09.2013 - 05.2014

Bottle Sorter

Beverly Crest Liquor Store
01.2006 - 12.2008

Diploma - Business Management

Martech College

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Susan Landers