SUSAN KING

Responsible for developing learning content and instructional design elements for pioneering digital education platform targeted to aesthetic clinics

Led a national program and team of up to 10 consultants, responsible for improving the operations of medical aesthetic clinics across Canada and optimizing their ability to leverage Allergan Aesthetic brands in the growth of their businesses.

• Achieved 80%+ NPS , exceeding client expectations for both consulting projects and business education workshops
• Streamlined internal processes for increased efficiency, implementing new strategies and tools within function.
• Successfully developed and implemented a Business Consultant capability framework that served as development framework for direct reports

• Exceeded regional sales objectives and surpassed National growth results for Botox Cosmetic and Juvederm.
• Developed a successful team of 8 representatives through rigorous coaching, performance management, and ongoing training.
• Concurrently managed Strategic Accounts during transformation of Business Unit leadership team

Responsible for maximizing sales, customer loyalty and retention in targeted Botox Cosmetic and Juvederm accounts by assessing, developing and executing strategies in four areas of business fundamentals: Operations (including staff development) Marketing, Strategic Planning and Financial Management

• Exceeded client expectations (NPS 80%+): projects focused on improving clinic leadership, employee development and engagement to improve clinic results. Managed multiple projects simultaneously, prioritizing tasks effectively
• Designed and delivered custom training and coaching on hiring, communications, customer service, expectation setting and delivering performance reviews

Provided individual coaching and facilitation of group learning to hone leadership skills of managers at all levels, from front line employees to executives, across industries and sectors, including life sciences, government, communication agencies, non-profit and education, to increase individual and team effectiveness.

• Coached and trained 200+ leaders to lead courageously across all levels of the organization, with a focus on communication, interpersonal skills, priority setting and decision-making. Applied the GROW model and custom assessments to establish coaching plans. More than 50% of clients advanced their careers following coaching.
• Led Outplacement and Transition Coaching program for 120 employees during volatile downsizing (30% of organization) at a high-profile non-government humanitarian agency. Designed service offerings, managed project and client relationships, collaborated with third-party career counselors, and provided coaching to impacted employees. Exceeded client expectations.

Advised Canadian, U.S and Global pharmaceutical companies on corporate and brand strategies. Designed, developed and executed qualitative market research to produce data-driven recommendations.

• Successfully restructured, rebranded, and re-launched two divisions of one of largest pharmaceutical companies in Canada, as outcome of a 6-month corporate value proposition project.

President's Club recipient 2001

President's Club recipient 1995 and 1996