Summary
Overview
Work History
Education
Skills
Timeline
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Susan Kelford

Lanark,ON

Summary

Dynamic professional with a proven track record at Timber Run Golf Course, excelling in operations management and team leadership. Recognized for empowering staff and enhancing performance outcomes. Strong communicator and fast learner, adept at managing inventory and fostering vendor relationships to ensure seamless operations. Committed to delivering exceptional service and results.

Overview

24
24
years of professional experience

Work History

Chocolatier and Server

Village Treats Chocolates
01.2005 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Made confections by hand and ordered ingredients from suppliers.
  • Participated in trade shows and tasting events, promoting brand exposure and attracting new clientele.

Operations Manager and Event Planner

Timber Run Golf Course
05.2001 - 05.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Negotiated contracts with venues and suppliers to minimize costs while maintaining quality standards.
  • Organized high-quality tournaments that consistently met or exceeded attendance goals.
  • Oversaw setup and teardown procedures at venues while managing staff responsibilities during events.
  • Directed pace of wedding and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations.
  • Provided expert guidance on etiquette rules and cultural traditions relevant to each unique wedding celebration.

Education

High School Diploma -

Perth And District Collegiate Institute
Perth, ON

Skills

  • Strong communication skills
  • Confident in leading a team
  • Fast learner
  • Dependable
  • Willing to adapt easily
  • Problem-solving
  • Operations management
  • Customer service

Timeline

Chocolatier and Server

Village Treats Chocolates
01.2005 - Current

Operations Manager and Event Planner

Timber Run Golf Course
05.2001 - 05.2022

High School Diploma -

Perth And District Collegiate Institute

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Susan Kelford