Susan Heidenreich

• Successfully managed a fast-paced household as a single mother of four, overseeing scheduling, budgeting, and daily operations with efficiency and adaptability.
• Developed exceptional multitasking, problem-solving, and time-management skills while balancing multiple priorities.
• Coordinated education, extracurricular activities, and healthcare appointments, ensuring a structured and well-organized environment.
• Utilized strong communication, conflict resolution, and decision-making skills to navigate challenges effectively.

Assisted in starting a new practice for the physician. Duties included:

Maintained a complete patient record with admission, progress notes and consent form.

Ensured charting form were labeled correctly, accessible, and filed accurately.

Maintained adequate supplies of requisitions and patient education materials.

Coded patient care forms for health insurance reimbursement.

Assisting physician with patient care in busy office, prepping exam rooms, collected patient specimens, including vital signs.

Participated in patient and family education and maintained patient flow within the clinic.

Preparing and maintaining reports on a daily planning, student goals and progress.

Providing behavioral and academic support to all children with special needs.

Working closely with psychiatrists, psychologists, speech pathologists, occupational therapists and physiotherapists.

Carrying out treatment plans set up by other health care professionals, including G-Tube feeding, postural drainage and administering medication.

Attending team meetings and conferences

Liaising with classroom teachers.

Experience working with augmentative communication systems and Signed English.

• Provided specialized care and support for children with cochlear implants, helping them adjust and optimize the use of their devices.
• Assisted in speech-language development and auditory training, collaborating with speech therapists and other healthcare professionals.
• Monitored progress and outcomes, ensuring effective use of cochlear implants in everyday communication.
• Educated families and caregivers on the proper care, maintenance, and troubleshooting of cochlear implants.
• Supported children in integrating auditory skills into daily activities, helping them develop social and communication abilities.

• Provided 24/7 care for adults with developmental, physical, and behavioral challenges during the 48-hour weekend shift.
• Assisted with daily living activities, including personal care, meal preparation, and medication management, ensuring the safety and well-being of residents.
• Implemented individualized care plans, supporting residents in achieving personal goals and improving independence.
• Promoted positive behavior management techniques, helping to de-escalate challenging situations and fostering a calm, structured environment.
• Monitored and documented resident progress, communicating effectively with the healthcare team and family members.
• Facilitated recreational and social activities to encourage community integration and improve quality of life.