Summary
Overview
Work History
Skills
Languages
Timeline
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Susan Hall

St. Albert,AB

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 25 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

44
44
years of professional experience

Work History

Owner

Fresh Scents Of Clean
01.1994 - 07.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Barista

Starbucks
11.2012 - 03.2014
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

New Home Sales Consultant

Soucey Homes
02.1980 - 01.1998
  • Worked closely with internal team members such as mortgage officers, title agents, construction project managers for seamless transaction coordination.
  • Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships.
  • Managed client expectations throughout the home buying process, ensuring smooth transactions and positive experiences.
  • Developed strong relationships with potential buyers through excellent communication and customer service skills.
  • Handled objections from potential buyers effectively addressing concerns related to pricing location or design features enhancing chances of a successful sale.

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Business Management
  • Client Service

Languages

English
Native or Bilingual

Timeline

Barista

Starbucks
11.2012 - 03.2014

Owner

Fresh Scents Of Clean
01.1994 - 07.2024

New Home Sales Consultant

Soucey Homes
02.1980 - 01.1998

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Susan Hall