Susan Guerrero
San Pedro
Summary
Detail-oriented office manager with over 30 years of experience in healthcare administration. Skilled in front and back office clinical patient care, appointment scheduling, insurance verification, EMR and data management. Committed to enhancing patient care and streamlining office operations.
Overview
38
38
years of professional experience
Work History
Front Office Medical Assistant
Live Well Family Medicine
Long Beach
07.2026 - 10.2026
- Welcomed patients and visitors, checked in patients and collected necessary paperwork, captured photo for identification.
- Collected co-pays and outstanding balances.
- Updated demographics and forms in Practice Fusion and Caretracker EHR systems.
- Scheduled and confirmed patient appointments.
- Answered high volume phone calls, responded to inquiries, managed voicemails and routed messages to clinical staff and providers.
- Verified insurance coverage and prepared patient charts with demographic data prior to each visit.
- Scanned, faxed and emailed records and forms.
- Maintained clean and well organized lobby and reception area.
Payments Department
Argus Medical Management
Cypress
04.2026 - 06.2026
- Sorting and distribution of office mail, photocopying and balancing provider payment totals by category for data entry into computer system for daily mail desk operations.
Office Manager/Front and Back Office Medical Assistant
Pacific Renal Associates
Long Beach
12.1989 - 04.2026
- Assisted in patient check-in and check-out for multiple physicians. Scheduled and confirmed patient appointments, verified insurance, and collected copayments.
- Answered phones promptly and responded to inquiries from patients, provider offices, and pharmacies in a professional manner. Responded to email requests from corporate office in a timely manner.
- Recorded patient vital signs, medications, allergies, and other relevant information into EHR Caretracker system.
- Performed various clerical duties such as scanning paperwork, faxing documents, medical records requests and medical billing.
- Handled providers' ER on call schedule and coverage on calendar.
- Oversaw office inventory levels and placed timely orders for supplies each month.
Store Associate
Target
Carson
11.1988 - 11.1989
- Assisted customers with product inquiries and location within the store.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Stocked shelves and organized merchandise for optimal presentation.
- Operated scanning equipment for price checks and stock replenishment.
Education
Phineas Banning High School
Wilmington, CASkills
- Medical billing
- Insurance verification
- Electronic health records
- Appointment scheduling
- Patient management
- Data Management
- Appointment scheduling
- Insurance verification
- Electronic health records
- Dependable worker
Timeline
Front Office Medical Assistant
Live Well Family Medicine
07.2026 - 10.2026
Payments Department
Argus Medical Management
04.2026 - 06.2026
Office Manager/Front and Back Office Medical Assistant
Pacific Renal Associates
12.1989 - 04.2026
Store Associate
Target
11.1988 - 11.1989
Phineas Banning High School