Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Susan Gordon

Moncton,NB

Summary

Experienced with coordinating and managing multiple projects simultaneously. Utilizes effective communication and organizational skills to ensure seamless project execution. Track record of implementing process improvements and achieving project milestones.


Overview

14
14
years of professional experience
1
1
Certification

Work History

Program Manager / Business Analyst

avenueNB
04.2023 - 05.2025
  • General program oversight
  • Support Executive Director with producing documents such as briefings, guidelines, process and procedure, memos, and correspondence all to support the member agencies of the cooperative
  • Collaborate with other members of the team on various projects or tasks
  • Prepare, edit and proofread correspondence, invoices, presentations, publications, reports and related material
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Identified program obstacles and communicated possible impacts to team.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Delivered high-quality results by setting performance metrics and monitoring progress against targets.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.

Provincial Transition Coordinator

The New Brunswick Association for Supported Services and Employment (NBASSE)
01.2019 - 04.2023
  • Assist 38 agencies to transition from ADAPT model to Employment First model
  • Create a framework and procedures for the monitoring and evaluation of program activities
  • Support agencies by organizing Human Resources functions including training, strategy, team building / culture shift
  • In collaboration with Social Development and Working NB
  • Develop partnerships and regularly liaise with community organizations
  • Responded to COVID: Led emergency planning and developed COVID Alternative Guide
  • Streamlined the transition planning process by developing efficient systems for tracking data and maintaining documentation.
  • Provided professional development opportunities for staff members to enhance their knowledge of best practices in transition coordination
  • Collaborated with community partners to provide additional resources and support for transitioning organizations

Residential Support Worker

Greenfield House / Salvation Army
10.2017 - 10.2019
  • In collaboration with Corrections Canada
  • Implemented behaviour intervention and support initiatives
  • Maintain and update daily progress reports
  • Answer the phone and file reports
  • Fostered a positive living environment, promoting independence and encouraging socialization among residents.
  • Handled emergency situations with a calm and focused demeanor, following established protocols to ensure resident safety.
  • Conducted regular safety checks within the residential facility, identifying potential hazards and addressing them promptly.
  • Maintained accurate documentation of resident progress, incidents, and communication with family members
  • Participated in regular team meetings to discuss resident progress updates as well as brainstorm solutions for any challenges encountered during service delivery.
  • Developed strong rapport with residents by actively listening to their needs and offering empathy during difficult times.
  • Managed challenging behaviors effectively through de-escalation techniques and crisis intervention strategies.
  • Collaborated with interdisciplinary teams to ensure comprehensive and coordinated care for residents.
  • Provided counseling and crisis intervention services.

Family Support Worker

Co-Aide
02.2018 - 05.2019
  • Provide transportation to children in protective custody
  • Supervise visits with clients and children
  • Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
  • Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
  • Developed strong rapport with clients, fostering trust necessary for effective intervention.
  • Strengthened families'' resilience through crisis intervention, counseling, and referral services.
  • Collaborated with multidisciplinary teams to ensure the provision of holistic care for families in need.
  • Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Empowered parents to create nurturing home environments by sharing best practices in positive discipline techniques.
  • Contributed significantly towards client success stories by implementing customized support plans based on individual strengths.
  • Monitored progress of families under my supervision, adjusting interventions as needed to achieve desired outcomes.

Personal Support Worker

MCRI
01.2017 - 01.2019
  • Provide services that promote respect, dignity, and emotional security
  • Document daily assessments on residents
  • Apply conflict resolution and crisis intervention skills to ensure a safe environment for staff and residents
  • Escort residents to recreational activities
  • Promote an atmosphere conducive to open communication and understanding

Packaging Department

Greystone Energy Systems
03.2011 - 09.2016
  • Responsible for reading instruction paperwork
  • Gather materials to assemble product
  • Assemble Product
  • Quality control
  • Package product in correct packaging with label
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Bachelor of Arts Degree - Major Psychology, Minor Religious Studies

Crandall University
Moncton, NB
06-2017

Skills

  • Problem-solving
  • Project management
  • Detail-oriented
  • Strategic planning
  • Team leadership and direction
  • MS office applications
  • Salesforce
  • Training and development
  • Data collection & research
  • Flexible and adaptable
  • Attention to detail
  • Data analysis
  • Change management
  • Community outreach

Certification

  • Non Violent Crisis Intervention (NVCI) 2023 Certified NVCI-CPI Instructor
  • Supported Employment Job Development 2021 Certificate Program (CASE)
  • Supported Employment Specialist 2020 Certificate Program
  • Canadian Association for Supported Employment and the Mental Health Commission of Canada (CASE)
  • WHIMIS 2019

Languages

English
Native or Bilingual

Timeline

Program Manager / Business Analyst

avenueNB
04.2023 - 05.2025

Provincial Transition Coordinator

The New Brunswick Association for Supported Services and Employment (NBASSE)
01.2019 - 04.2023

Family Support Worker

Co-Aide
02.2018 - 05.2019

Residential Support Worker

Greenfield House / Salvation Army
10.2017 - 10.2019

Personal Support Worker

MCRI
01.2017 - 01.2019

Packaging Department

Greystone Energy Systems
03.2011 - 09.2016

Bachelor of Arts Degree - Major Psychology, Minor Religious Studies

Crandall University

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Susan Gordon