Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Susan Gillrie

Victoria,BC

Summary

Dynamic and results-driven professional with extensive experience in property management and housekeeping. At Lantern Properties Ltd, effectively resolved tenant conflicts and streamlined move-in/out processes. Proven ability in administrative support and strong communication skills, enhancing tenant satisfaction and operational efficiency. Committed to maintaining high standards of cleanliness and guest safety.

Overview

20
20
years of professional experience

Work History

Assistant Property Manager

Lantern Properties Ltd
03.2021 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.

Housekeeper

Self Employed
07.2009 - 03.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Head Housekeeper

Days Inn Hotel
06.2005 - 08.2009
  • Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
  • Streamlined housekeeping processes for increased efficiency and reduced labor costs.

Education

Summerland Secondary
Summerland, BC

Skills

  • Administrative support
  • Strong communication skills
  • Telephone and email etiquette
  • Property tours and inspections

Languages

English

Timeline

Assistant Property Manager

Lantern Properties Ltd
03.2021 - Current

Housekeeper

Self Employed
07.2009 - 03.2021

Head Housekeeper

Days Inn Hotel
06.2005 - 08.2009

Summerland Secondary

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Susan Gillrie