Susan Garden
CEO / Director of Dental Services
Hamilton,ON
Summary
Accomplished Sales Manager excited to use my professional skills and over 10+ years' dental experience towards new challenges for the results of growth and productivity possessing strong skills in Sales,Negotiation, Clinical Research, Customer Service and Coaching. I look forward to utilizing my Hunter, Strategics and Persuasion skills towards a mutually rewarding business relationship.
Overview
31
31
years of professional experience
Work History
CEO, Director of Dental Services
Grover Dental Care
03.2024 - Current
- Developed and executed strategic initiatives to drive organizational growth and efficiency.
- Established performance metrics to assess operational success and team effectiveness.
- Led cross-functional teams in implementing innovative solutions for market challenges.
- Fostered a culture of collaboration and accountability across all departments.
Business Development Manager
Dental Axess
04.2022 - 03.2024
- Developed and maintained strategic partnerships to drive business growth and expand market reach.
- Analyzed market trends to identify opportunities, enhancing competitive positioning and revenue potential.
- Executed targeted outreach campaigns, successfully generating leads through various digital marketing channels.
- Collaborated with cross-functional teams to align product offerings with client needs, improving customer satisfaction.
Director of Partnership Development
Altima Dental Group
10.2019 - 04.2022
- Developed partnerships with key stakeholders to enhance collaborative initiatives.
- Identified and pursued new business opportunities aligned with strategic goals.
- Coordinated outreach efforts to foster relationships and drive engagement with potential partners.
- Analyzed market trends to inform partnership strategies and optimize outreach activities.
Business Development Sales Manager
Argen Canada
Kelowna, BC
07.2017 - 07.2019
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Created and implemented new business opportunities by utilizing strategic networking strategies as a hunter and farmer.
- Owned all aspects of sales planning, development, and team and account management for Eastern Canada, Ontario, Quebec and Maritime territory.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Director of Marketing, Community Oral Health Educator
MARTINDALE DENTAL
Toronto, ON
08.2015 - 05.2017
- Represented the company as Brand Ambassador and Community Oral Health Educator, maintaining by leading, initiating, creating and launching community events at Senior Centres and Schools for the promotion of Oral Care.
- Promoted the company through media channels as radio interviews, TV media broadcast, newsprint articles as well as social media management.
- Monitored and managed call tracking reports with new business acquisition analyzing ROI and presenting stats for the purpose of team enrichment.
- Setting target goals for team members.
- Organized and managed budgets for marketing and education costs.
- Defined new opportunities for business acquisition while organizing retention tools through marketing avenues.
Regional Sales Manager
ROTSAERT DENTAL LABORATORY
Hamilton, ON
04.2010 - 07.2015
- Managed accounts, identified new business opportunity while retaining development, liaison between client and laboratory, market promotion of products managing with use of CRM.
- Hosted and facilitated at Table Clinic Evenings at Western University with fourth year dental students.
- Led tours at laboratory for students and dentists.
- Promoted and educated Dental Laboratory solutions and products at professional educational seminars.
- (AGD, TACD, HAD, HALTON-PEEL, Dental Association).
Surgical Dental Assistant
ORAL & MAXILLOFACIAL SURGERY CLINIC
Ancaster, ON
08.1994 - 04.2010
- Surgical duties include taking vital signs, setting up surgical rooms with proper instruments and equipment, taking oral impressions of patients for mouth guards as well as x-ray imaging, independently responding to inquiries and requests by patients and family members before and after surgery and by doctors and co-workers during surgery, monitoring bleeding and vital signs post operatively before processing financial paper work and payments and completing treatment codes on computer.
Certified Dental Assistant
DR. MAVANDADI
Hamilton, ON
04.1994 - 08.1994
- Provided Chairside Dental Assistant, patient care as well as operatory and equipment maintenance and management.
- Provided assisting and support to Periodontist during periodontal surgery procedures.
Education
Marketing Program Certificate - Marketing
McMaster University
Hamilton, ON2016
Business Foundation Program Certificate - Business
McMaster UniversityBusiness Foundation Program Certificate -
Hamilton, ON 2014
Oral & Maxillofacial Surgery Anesthesia Program Certificate - Anaesthesia
American Association of Oral and Maxillofacial Surgeons
Rosemont, IL 1995
Preventive Dental Assisting Diploma Program - Dental Hygiene
Western University
London, ON 1995
Microcomputers Program - Business Administration
Mohawk College
Hamilton, ON 1995
Dental Assisting - Dental Assisting
Career Canada College
Hamilton 1993
Communicating To Influence Buying Decisions Certificate
Canadian Professional Sales Association
Toronto, ON2010
Skills
- New business development
- Organizing
- Presenting
- Trade shows
- Systems and software programs
- Strategic planning
- Territory management
- Customer Service
- Sales Management
- Direct Sales
Hobbies
Mountain biking
Boating and skiing
Hiking
Swimming
Snowboarding
References
Available Upon Request
Timeline
CEO, Director of Dental Services
Grover Dental Care
03.2024 - Current
Business Development Manager
Dental Axess
04.2022 - 03.2024
Director of Partnership Development
Altima Dental Group
10.2019 - 04.2022
Business Development Sales Manager
Argen Canada
07.2017 - 07.2019
Director of Marketing, Community Oral Health Educator
MARTINDALE DENTAL
08.2015 - 05.2017
Regional Sales Manager
ROTSAERT DENTAL LABORATORY
04.2010 - 07.2015
Surgical Dental Assistant
ORAL & MAXILLOFACIAL SURGERY CLINIC
08.1994 - 04.2010
Certified Dental Assistant
DR. MAVANDADI
04.1994 - 08.1994
Marketing Program Certificate - Marketing
McMaster University
Business Foundation Program Certificate - Business
McMaster UniversityBusiness Foundation Program Certificate -
Oral & Maxillofacial Surgery Anesthesia Program Certificate - Anaesthesia
American Association of Oral and Maxillofacial Surgeons
Preventive Dental Assisting Diploma Program - Dental Hygiene
Western University
Microcomputers Program - Business Administration
Mohawk College
Dental Assisting - Dental Assisting
Career Canada College
Communicating To Influence Buying Decisions Certificate
Canadian Professional Sales Association