Susan Garagan
Seguin,ON
Summary
Team-oriented healthcare managing professional with 20+ years in healthcare. Managing several departments, with varied scope of practice, seeking to use my medical knowledge and leadership skills to guide a healthcare team. Knowledgeable Clinical Practice Manager committed to fostering great relationships with patients, staff members and interprofessional colleagues. Energetic professional offering strong collaboration skills. Ready for a new position involved in supporting patients and ensuring quality care.
Overview
22
22
years of professional experience
Work History
Clinical Manager of Pharmacy & Ambulatory Clinics
West Parry Sound Health Centre
Parry Sound, Ontario
06.2023 - Current
- Developed and maintained clinical policies and procedures.
- Created and implemented quality assurance programs to ensure patient safety and satisfaction.
- Effectively passed annual certifications and provincial accreditations.
- Provided oversight of compliance with all federal, provincial, local regulations, laws and standards.
- Member of organizational committees; Pharmacy & Therapeutics, Critical Care, Acute, IPAC, Quality Board, Wellness Committee, Georgian College Professional Practice Member
- Supervised staff in the delivery of patient care services in medication distribution, medication reconciliation
- Facilitated communication between medical personnel, and patients
- Investigated incidents or complaints related to clinical practice.
- Assisted with recruitment, selection, orientation and training activities for new employees.
- Implemented strategies for improving efficiency within the department, staffing, realigning
- Analyzed data to identify trends in quality improvement initiatives, through incident reports or other clinical service area initiatives
- Monitored performance of clinical staff against established metrics.
Manager of Pharmacy & Oncology Services
Muskoka Algonquin Healthcare
Huntsville, ON
10.2018 - Current
- Exercised leadership capabilities by successfully motivating and inspiring others, managing four departments
- Member of several committees; Pharmacy & Therapeutics, Safe Medications, Nurse Leadership (ad hoc), IT Steering Committee, Accreditation Core Team, Quality Council, Medication Reconciliation Quality Initiative Partnership, ADU Working Group
- Worked with Finance to complete annual budget and monthly variance reports
- Collaborating with 2 Regional Partners for Oncology, RVH and HSN
- Attends Regional meetings monthly
- Completed and passed last 6 Annual OCP Assessments at MAHC
- Member of the Redevelopment Team to create new hospital build, adding standards and requirements for both Pharmacy and Ambulatory Clinics
- Cultivated interpersonal skills by building positive relationships with stakeholders and colleagues, often presented to Board Committee and Senior Leadership Teams.
Regulated Pharmacy Technician
Muskoka Algonquin Healthcare
Huntsville, ON
02.2016 - 10.2018
- Maximized performance by monitoring daily activities and mentoring team members
- Annual Performance reviews completed
- Resolved staff member conflicts, scheduling, vacation planners, master schedules created
- Maintained professional, organized, and safe environment for employees and patients
- Proficient in WHIMIS and on Code Red Team for MAHC.
Regulated Pharmacy Technician
North Bay Regional Health Centre
North Bay, ON
04.2002 - 02.2016
- Entered and processed patients' prescriptions into internal system
- Solved patient medication issues in-person or over telephone by aiding with placing orders, navigating systems, and locating items
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Provided consultations and answered inquiries from patients, healthcare professionals, and physicians regarding drugs, potential side effects, and specified use
- Developed and implemented improvements to pharmacy organization, inventory system
- Counted and labeled prescriptions with correct item and quantity
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Performing medication reconciliation for admitted patients, fulsome lists, such as BPMH, Discrepancies, reconciling all three
- Performed Aseptic Technique, batching narcotics, antibiotics, manufacturing IV's for inpatients.
Education
Regulated Pharmacy Technician -
Selkirk College
01.2013
Pharmacy Technician -
Ontario Business College - Belleville
01.1991
Skills
- Staff management
- Budgeting/Variance Reports
- Team building
- Project management
- Operation administration
- Staff liaison
- Quality Assurance, NAPRA & OCP Standards
- Regulated Professional
- Conflict and Stress Management
- Medical practice oversight
- Resource Management
- Quality Assurance Process Optimization
- Team Meetings
- Operations Oversight
- Compliance Oversight
Accomplishments
- Implemented a fresh staff scheduling software, including creating Master for all staff.
- Project Manager for implementing Automated Dispensing Cabinets at Muskoka Algonquin Healthcare, both sites, 12 ADU's and software.
- Brought in PACMED and implemented bar code scanning.
- Created several roles within Pharmacy to help cope with short staffing. Brought on RPN's through two unions, created a Professional Practice Lead.
- Re-routed the Infusion Clinic during pandemic to a single sited clinic and all treatments for Infection Control reasons. Co-ordinated transportation for patients to Huntsville site.
- Re-Opened/Opened Ambulatory Clinic in South Muskoka Hospital including equipment, staff, scheduling, and informing patients, Physicians.
- Beginning preliminary stages of prep for CPOE, working with IT and Pharmacists.
Timeline
Clinical Manager of Pharmacy & Ambulatory Clinics
West Parry Sound Health Centre
06.2023 - Current
Manager of Pharmacy & Oncology Services
Muskoka Algonquin Healthcare
10.2018 - Current
Regulated Pharmacy Technician
Muskoka Algonquin Healthcare
02.2016 - 10.2018
Regulated Pharmacy Technician
North Bay Regional Health Centre
04.2002 - 02.2016
Regulated Pharmacy Technician -
Selkirk College
Pharmacy Technician -
Ontario Business College - Belleville
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