Tara Ramsbottom
Victoria,Canada
Summary
Adept at enhancing customer experiences and streamlining operational tasks, I excelled as a Front Desk Administrator at Cherished Retirement Residence, where my empathetic support and robust work ethic significantly improved resident satisfaction. Leveraging audience engagement skills and a knack for efficient problem-solving, I consistently ensured seamless daily operations, embodying reliability with a positive, approachable demeanor.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Front Desk Administrator
Cherished Retirement Residence
01.2023 - Current
- Maintain files – such as Fire safety book, Accounts Payable and Accounts Receivable, Emergency contact form for First Responders, Master Resident List, Guest Book
- Pharmaceutical deliveries – Contact resident and schedule pick up and payments
- Residents in/out log – noting when the resident leaves the premise and when they return
- Key authorization book for premise keys and Themae Bathing Spa
- Make meal reservations
- Take grocery orders and funds for volunteer shoppers
- Take payments and issue receipts
- Maintain stationary for front desk – order supplies as necessary
- Open building – front door and courtyard
- Call for maintenance of Elevator, Photocopier
- Responds to resident emergency calls and responds as appropriate
- Calls for Paramedics, First Responders or Bio Hazzard clean up as necessary
- Maintains cleanliness of lobby and front desk
- Directs incoming calls
- Co-ordinates housekeeping for resident’s accidents and after Thermae Spa Bath use
- Contacts families when residents are transported to hospital
- Receives incoming packages for residents and co-ordinates payment when needed
- Reviews and responds to front desk emails
- Monitors residents overall wellbeing, notes any unusual changes and responds in appropriate manner
- Takes incoming calls or walk in inquires for resident purchase or rent noting name and contact information
- Co-ordinates incoming trades for any outside maintenance issues
- Answer phones and greet residents and guests
Co-Ordinator for Bear Mountain Activity Center Renovation
Bear Mountain Activity Centre
02.2021 - 04.2022
- Company Overview: formally North Langford Rec Centre
- Co-ordinated with trades to book times for each trade to come complete work needed, such as plumbing, painting, tiling and new signage
- Oversaw all basic daily maintenance issues for building interior
- Reviewed and assess state of all equipment included with the sale of the building
- Assess equipment in three gyms for maintenance issues
- Researched and submitted list of potential vendors for pool and hot tub refinishing
- Contacted qualified Pool & Hot tub maintenance engineer for new employee training
- Maintained basic operational systems of pool & hot tub daily
- Formally North Langford Rec Centre
Customer Service Representative
Bear Mountain Activity Centre
01.2008 - 01.2022
- Company Overview: formally North Langford Rec Centre
- Responsible for the guest satisfaction and the positive experience of members, resort guests and public
- Provided information to guest relating to fitness training, injury prevention and equipment use
- Ensure standards of hygiene reflect brand standards and promise to members and guest
- Convert inquiries into membership by explaining facility benefits and membership value
- Collected fees, conducted orientation tours, and dispended marketing materials
- Processed payroll and membership payments, generated invoices
- Provided counter sales, merchandise the store, meet wholesale representatives
- Meet and greet members, provide inspiration, motivation, and encouragement
- Operated POS systems and balanced daily cash
- Worked with accounting to contact members regarding member payments
- Formally North Langford Rec Centre
Day Care Owner/Operator
01.2003 - 01.2007
- Provided daycare in a safe environment for 2–10-year-old children
- Provided nutritional, recreational, and educational environment
- Dropped off/pick up children from pre-school and dealt with the daily needs of the children
- Conduct daily outings and ensure the safety of all children
- Substituted teacher at local preschool as required
Education
Certified Personal Trainer -
BC Parks and Recreation
03.2025
Paralegal Certificate - with honors
Algonquin College
Ottawa, ON01.1993
Bachelor of Arts - in Law
Carleton University
Ottawa, ON01.1991
High School Diploma -
Cairine Wilson Secondary
Ottawa, ONSkills
- Empathetic Support
- Reliability and Work Ethic
- Audience Engagement Skills
- Positive Attitude
- Approachable Demeanor
- Family-Focused
Certification
Speak out Player safety program, BC Hockey Association/Hockey Canada, 2009
Languages
Fluent, Basic
References
Available upon request
Timeline
Front Desk Administrator
Cherished Retirement Residence
01.2023 - Current
Co-Ordinator for Bear Mountain Activity Center Renovation
Bear Mountain Activity Centre
02.2021 - 04.2022
Customer Service Representative
Bear Mountain Activity Centre
01.2008 - 01.2022
Day Care Owner/Operator
01.2003 - 01.2007
Speak out Player safety program, BC Hockey Association/Hockey Canada, 2009
Certified Personal Trainer -
BC Parks and Recreation
Paralegal Certificate - with honors
Algonquin College
Bachelor of Arts - in Law
Carleton University
High School Diploma -
Cairine Wilson Secondary
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