Hi, I’m
Susan Fayez
Toronto,ON
Summary
Self-directed troubleshooter who enjoys the debugging process. Experienced in building and expanding application features and microservices.
Overview
4
years of professional experience
Work History
Paymentus
Full Stack Engineer
01.2021 - Current
Job overview
- Designed, developed, and completed feature and integration projects, focussed on React applications and microservices
- Collaborated with internal interdisciplinary and client teams regularly to determine priorities and requirements, and resolve blockers
- Created detailed design documents, proofs of concept, and performed live demonstrations of new solutions for non-technical stakeholders
- Verified new solutions through unit tests, integration tests, and functional tests ahead of working with QA
IFS
Global Technical Support Analyst
09.2019 - 01.2021
Job overview
- Triaged, analyzed, and corrected inbound issues raised by clients
- Forensically evaluated data and source code to identify product defects and recommend Java, PL/SQL, and JSP fixes to the development team
- Conducted regular support calls with customers to analyze and mitigate their highest-concern issues
- Maintained and developed features for internal environment management application
Education
McMaster UniversityHamilton, ON
Bachelor’s Degree from Software Engineering
2019
University Overview
- Healthshare, Capstone Project - Centralized database for hospital records, prescriptions, etc, accessed with NFC cards. Implemented with Angular 7, Java, and Firebase
Skills
- Experience working with Java, Javascript, Freemarker, React, NodeJS, Docker, JUnit, Mocha, and Git
- Knowledge of relational databases, and experience with Oracle and PL/SQL
- Experience with issue tracking through Jira and Agile development
- Extensive customer relationship management experience
Timeline
Full Stack Engineer
Paymentus
01.2021 - Current
Global Technical Support Analyst
IFS
09.2019 - 01.2021
McMaster University
Bachelor’s Degree from Software Engineering