Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Ebert

Menlo Park

Summary

Dynamic Office Manager and Medical Assistant with a proven track record at Dr. Bradley Greene, excelling in patient care and customer service. Skilled in bookkeeping and event planning, I successfully implemented office policies and enhanced client relationships, ensuring a seamless experience for both patients and staff. Passionate about delivering exceptional service and support.

Also I have creative insight from past floral shop experience that helps with event planning.

Overview

37
37
years of professional experience

Work History

Office Manager/Medical Assistant

Dr. Bradley Greene
Portola Valley
04.2013 - Current
  • Supervised staff members, organized schedules and delegated tasks.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Performed general bookkeeping duties, bill pay and processing monthly RN collections from 6 different offices.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information
  • Developed and implemented office policies and procedures.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Organized company events including holiday parties, team building activities .
  • Maintained filing system for records, correspondence and other documents.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Provided training to new hires on office policies and procedures.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Organized patient charts before each day's clinic sessions began.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Changed dressings on wounds to prevent infection and check for healing.

Floral Designer

Blossoms/Blossoms By Jylene
Palo Alto
02.1988 - 10.1997
  • Trained new employees on proper handling techniques for fresh flowers.
  • Handled complaints from unsatisfied customers promptly and professionally.
  • Ordered supplies from wholesalers to maintain adequate stock levels in the store.
  • Created custom bouquets using a variety of fresh flowers and foliage.
  • Collaborated with event planners to create custom-made centerpieces and decorations according to client specifications.
  • Created unique designs for special occasions such as weddings, birthdays, funerals.

Education

Bachelor of Arts - Sociology

California State University, East Bay
Hayward, CA
06-1987

Bachelor of Science - Dietetics/

California Polytechnic State University, San Luis Obispo
San Luis Obispo, CA

Skills

  • Customer service
  • Event planning
  • Patient care
  • Communication skills
  • Bookkeeping
  • Clerical support
  • Clear oral/written communication
  • Customer relations

Timeline

Office Manager/Medical Assistant

Dr. Bradley Greene
04.2013 - Current

Floral Designer

Blossoms/Blossoms By Jylene
02.1988 - 10.1997

Bachelor of Arts - Sociology

California State University, East Bay

Bachelor of Science - Dietetics/

California Polytechnic State University, San Luis Obispo

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Susan Ebert