Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

SUSAN DOJA

Scarborough,ON

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills, Organized, motivated and eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

5
5
years of professional experience

Work History

Sales Associate

Aficanstore
Toronto, ON
03.2024 - 04.2024
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Developed promotional strategies to increase sales volume.
  • Suggested ideas for improving store operations and increasing profits.
  • Answered incoming telephone calls to provide store, products and services information.
  • Collected payments and provided accurate change.

Head of Operations

Peak Shipping Agency ltd.
Lagos , QC
06.2019 - 02.2024
  • Coordinated and managed operations activities to ensure all processes ran smoothly.
  • Monitored performance metrics to identify areas of improvement in operational efficiency.
  • Collaborated with senior management on strategic planning initiatives.
  • Managed budgets for operations departments and ensured cost-effectiveness.
  • Negotiated contracts with clients.
  • Ensured compliance with applicable laws, regulations, and industry standards.
  • Identified potential risks associated with operations activities and developed mitigation strategies.
  • Established partnerships with external organizations such as Customs,NPA, NIMASA for mutual benefit.
  • Delegated work to staff, setting priorities and goals.
  • Created weekly reports for clients to keep them informed as operation unfolded.

Education

Post Graduate Diploma - Marketing Management

Centennial College
Scarborough, ON
12-2024

Bachelor of Science - Business Management

Maritime Academy of Nigeria, Oron.
Oron, Akwa Ibom, NIGERIA
04-2017

Skills

  • Payment Processing
  • Sales Development
  • Product Sales
  • Upselling
  • Client Relationship Management
  • Budget Administration
  • Operations Management
  • Customer Service
  • Analytical Thinking

Accomplishments

1. Award of academic Excellence.( Maritime Academy of Nigeria)

2. Award of Leadership. (Maritime Academy of Nigeria)

3. Award of recognition og Leadership( Peak shipping Agency Ltd)

Languages

English
Professional

Timeline

Sales Associate

Aficanstore
03.2024 - 04.2024

Head of Operations

Peak Shipping Agency ltd.
06.2019 - 02.2024

Post Graduate Diploma - Marketing Management

Centennial College

Bachelor of Science - Business Management

Maritime Academy of Nigeria, Oron.

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SUSAN DOJA