Carlos Toledo
Ventura
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
14
14
years of professional experience
Work History
Dinner Server
El Encanto Hotel & Garden Villas
Santa Barbara
04.2014 - Current
- Provided exceptional service to guests in a high-end dining environment.
- Collaborated with kitchen staff to ensure timely and accurate meal delivery.
- Maintained cleanliness and organization of dining area throughout service shifts.
- Trained new servers on restaurant protocols and customer service standards.
- Handled guest inquiries and resolved issues to ensure customer satisfaction.
- Collaborated with team members to ensure efficient service during peak hours.
- Managed table settings and ensured readiness for incoming guests during busy periods.
- Resolved customer issues promptly while maintaining a positive attitude.
- Trained new employees on restaurant procedures and plating techniques.
Fine Dining Server
Bacara Resort & Spa
Goleta
01.2012 - 11.2014
- Coordinated with event planners for private dining arrangements and special events.
- Facilitated communication between the kitchen and the dining room to ensure accurate order fulfillment.
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
- Participated in regular staff meetings and training sessions to improve service standards.
- Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
- Adhered to all safety and sanitation policies when handling food and beverage items.
- Assisted in inventory control and restocking of dining room supplies.
- Trained new employees to perform duties.
- Provided exceptional service to guests in an upscale dining environment.
- Trained new servers on restaurant procedures and service standards.
Skills
- Team collaboration
- Inventory management
- Service efficiency
- Communication skills
- Problem resolution
- Attention to detail
- Training and mentoring
- Adaptability
- POS operation
- Shift management
- Effective customer upselling
- Positive and professional
- Banquet coordination
- Exceptional customer service
Accomplishments
Member of the Quarter Award, Q1 2012 - Front of House
Languages
Spanish
Native/ Bilingual
Timeline
Dinner Server
El Encanto Hotel & Garden Villas
04.2014 - Current
Fine Dining Server
Bacara Resort & Spa
01.2012 - 11.2014