Susan Christensen
Warner,AB
Summary
Proven Health Records Clerk and Administrative Assistant with a track record of enhancing patient experience and streamlining processes at Chatham Kent Health Alliance. Expert in HIPAA compliance and medical billing, demonstrating exceptional organizational growth and customer service skills. Achieved significant improvements in information security and efficiency, fostering professional relationships and advancing patient care.
Overview
20
20
years of professional experience
Work History
Health Records Clerk
Chatham Kent Health Alliance
09.2021 - 11.2024
- Streamlined the records retrieval process for medical professionals, ensuring timely access to essential information.
- Enhanced patient experience by maintaining accurate and up-to-date health records.
- Coordinated with IT professionals to troubleshoot issues related to electronic health record software, reducing system downtime and improving accessibility for clinical staff.
Administrative Assistant
Hotel Dieu Grace Healthcare
05.2005 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, pharmacies and other community partners addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items.
- Supported physicians through scheduling meetings, coordinating travel arrangements, arranging on-call schedules and preparing crucial documents.
- Responsible for transcribing medical dictation for several hospital outpatient programs, as well as physicians private practice.
- Proficient in medical billing, third party billing and insurance claims.
- Recorded minutes for both casual team meetings and formal administrative setting with good ear for summarization.
Education
Diploma - With Honors - Medical Office Assistant
TriOS College
Windsor, Ontario05-2005
Skills
- Organizational growth
- HIPAA compliance
- Patient confidentiality
- Document scanning
- File maintenance
- Medical billing
- Information security
- Medical terminology proficiency
- Customer service
- Scheduling appointments
- Data entry
- Payroll
Accomplishments
- Documented and resolved errors on patient records which led to achieving accuracy in scanned medical documents.
- Collaborated with fellow staff members in creating new coding for various medical documents.
Timeline
Health Records Clerk
Chatham Kent Health Alliance
09.2021 - 11.2024
Administrative Assistant
Hotel Dieu Grace Healthcare
05.2005 - 09.2021
Diploma - With Honors - Medical Office Assistant
TriOS College
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