Susan Chen

Production design:

• Involved in the production of 1st samples, duplicates and production pieces work closely with the designer and the creative director.

Supervisor:

• Coordinating the flow of work between the cutting and sewing dept to ensure dress were completed on time and ensure quality standards were met and documented results of inspections.
• Developed strategies to improve operational procedures and reduce fabric waste and budget
• Monitored inventory levels and ordered additional supplies as needed.
• Inspected wedding grown from off shore for defects and conformance to customer specifications using precision measuring instruments.
• Communicating to oversea production manager from State, Vietnam and Thailand
• Coordinating the shipping
• Receiving and inspecting PO's from vendors
• Assigned work order to sewers and cutters, setting priorities and goals.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Handling custom manufacturing orders, sales and alteration requests from the world of film, television, photography, advertising theater, and visual effects.
• Developed and implemented organizational systems to streamline workflow processes.
• Organized workshop, including setting up equipment, maintained inventory of workshop supplies and ensuring cleanliness of work area.
• Repaired damaged areas of production product using hand-sewing techniques or patching materials.
• Trained new employees on how to use machinery safely and effectively while sewing.
• Selected thread and needles for sewing machines based on material type.
• Reported daily job updates to the team on Asana.
• Developed sewing order of operation and technical sketches on Adobe Illustrator and Affinity Designer software for all manufacturing products to onboard new members and continue member development.
• Assisted in sewing, drafting and grading for screen suit.

• Qualifying customers' needs and provide assistance and information on product features, giving constructive suggestions to customers on the amount of fabric and color combinations, and helping with minor dress alterations.
• Greeted customers and responded to inquiries in a timely manner.
• Provided customer service by answering product features and giving constructive suggestions
• Organized backroom stock including receiving shipments and stocking shelves,
• Maintained knowledge of different fabric types
• Helping with minor dress alterations.

• Work closely with the designer to make ensure the sample is correctly constructed, and made and cut patterns for the SS2019 evening wear collection
• Reviewed with the designer to see if any updates or improvements to the patterns are needed prior to going into production, while waste was reduced to the bare minimum.

• Greets customers immediately upon entering the store with a smile and sincere non-business like greeting
• Use Computer literacy and basic knowledge of POS systems
• Maximize every selling opportunity to increase individual sales and achieve and exceed daily, monthly, and annual sales targets.
• Follow Company procedures and operational processes to maintain security of stock, customer records, and cash handling
• Assist in the merchandising and daily maintenance of displays, product, and back-stock.
• Maintain a high level of product knowledge and all components of product features and care.
• Maintain a personal appearance and presentation that complies with company dress code and grooming policies.
• Possess a personal client book, area contacts, and the ability to build brand awareness.