Susan Challis
Prince Albert,SK
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Organized and dependable with foundational knowledge in Psychology.
Overview
28
28
years of professional experience
Work History
Sales Associate
SaskTel
09.1997 - Current
- Stay current with training, and emerging technologies to give our customer’s the best SaskTel experience.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Delivered tailored business solutions by assessing client needs and aligning with product offerings.
- Trained and mentored junior sales associates to foster team development and performance improvement.
- Collaborated with cross-functional teams to streamline sales processes and improve operational efficiency.
- Developed comprehensive sales presentations that effectively communicated value propositions to potential clients.
- Built relationships with customers to encourage repeat business.
- Quality Assurance - analyzed and documented defects, collaborating with development teams for timely resolutions.
- Evaluated new testing methodologies, recommending enhancements for improved accuracy and reliability.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to Management
- Collaborated with development teams to identify, document, and resolve defects efficiently.
- Streamlined training processes by creating and implementing detailed training manuals for current department
- Developed and maintained facility training programs, training manuals and current files of pertinent regulations, manuals, charts, maps and training material.
Recreation Assistant
Canadian Mental Health Association, Battlefords Branch
07.2020 - 09.2022
- Facilitated recreational activities promoting mental wellness and community engagement.
- Coordinated logistics for events, ensuring seamless execution and participant satisfaction.
- Coordinate clients, transportation of clients, and evaluations of activities with the clients.
- Work in a continually changing environment, and quick decision-making skills to adapt to clients needs.
- Trained and mentored junior staff in activity planning and implementation.
- Collaborated with mental health professionals to enhance program effectiveness.
- Implemented feedback mechanisms to continuously improve service delivery.
- Evaluated participant progress, adjusting programs to optimize outcomes and engagement.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
Education
Business Diploma -
University of Regina
01.2008
Bachelor of Arts - Psychology
University of Regina
01.2006
Associate Diploma Bachelor of Arts - Recreation Administration
Red Deer College
01.1994
Skills
- Excellent investigative, analytical and problem-solving skills
- Strong interpersonal, communication and public speaking skills
- Proven ability to meet deadlines, prioritize workload and adapt in a continually changing environment
- Excellent computer skills
- Analytical thinking, teamwork and collaboration
- Customer service, customer relations, and Assessment
Timeline
Recreation Assistant
Canadian Mental Health Association, Battlefords Branch
07.2020 - 09.2022
Sales Associate
SaskTel
09.1997 - Current
Bachelor of Arts - Psychology
University of Regina
Associate Diploma Bachelor of Arts - Recreation Administration
Red Deer College
Business Diploma -
University of Regina
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