Summary
Overview
Work History
Education
Skills
Degree
Upwork Profile
Highlighted Skills
Timeline
Generic

Susan Burnham

Bakersfield

Summary

Compliance consultant with a focus on creating regulatory policy manuals and developing standard operating procedures. Proven ability to collaborate with cross-functional teams to enhance quality and efficiency through rigorous compliance audits and quality improvement initiatives.

Overview

35
35
years of professional experience

Work History

Compliance Consultant & Freelance Writer

Accreditize!
01.1992 - 01.2020
  • Creating policy manuals per regulatory requirements
  • Developing standard operating procedures (SOPs)
  • EMR review and advising on best practices
  • Collaborating with cross-functional teams/stakeholders
  • Quality testing and review sessions for EMR software
  • Mastering software and creating user manuals
  • Managing EMR helpdesk calls and ticket tracking

Technical Writer, Tester, & Hotline Manager

RH Positive Computer Systems
01.1988 - 01.1992
  • Leading and/or participating in multiple initiatives
  • Compliance audits and quality improvement studies
  • Staffing, budgeting, and process improvement
  • Physician relations and customer satisfaction

Technical Writer, Tester, & Hotline Manager

MedServe Systems
01.1987 - 01.1988
  • Managing HR activities and personnel records
  • Technical writing including grant proposals
  • Juggling the competing priorities of diverse groups

Human Resources Director

Volunteers of America
01.1986 - 01.1987

Assistant Department Director

Baptist St Anthony Hospital
01.1985 - 01.1986

Education

Bachelor of Science - Health Information Management

Loma Linda University
01-1981

Minor and Cores - Accounting

La Sierra College
01-1978

Skills

  • Microsoft Office
  • G-Suite
  • Complex formatting
  • Styles
  • Templates
  • Canva
  • MS Publisher
  • Lunapic
  • Graphics apps
  • Database management
  • HubSpot
  • MS Access
  • Data entry
  • Normalization
  • Reporting
  • Document management
  • Project management
  • Sales presentations
  • Training
  • User feedback
  • User interface updates
  • Editing
  • Content editing
  • Grammar editing
  • Consistency editing
  • Instructing
  • Translating observation
  • Work instructions
  • Using graphics
  • Creating blog articles
  • Designing websites
  • Writing content
  • Communication
  • Adapting
  • Collaboration
  • Patience
  • Tolerance

Degree

BS-HIM

Upwork Profile

upwork.com/freelancers/freelancinsusan

Highlighted Skills

  • Instructing entry-level personnel to do technical things
  • Translating observation into written procedures
  • Developing accurate and practical work instructions
  • Using graphics to illustrate important information
  • Creating educational and informative blog articles
  • Designing websites and writing content
  • Maintaining clear and effective lines of communication
  • Adapting and collaborating with patience and tolerance

Timeline

Compliance Consultant & Freelance Writer

Accreditize!
01.1992 - 01.2020

Technical Writer, Tester, & Hotline Manager

RH Positive Computer Systems
01.1988 - 01.1992

Technical Writer, Tester, & Hotline Manager

MedServe Systems
01.1987 - 01.1988

Human Resources Director

Volunteers of America
01.1986 - 01.1987

Assistant Department Director

Baptist St Anthony Hospital
01.1985 - 01.1986

Bachelor of Science - Health Information Management

Loma Linda University

Minor and Cores - Accounting

La Sierra College
Susan Burnham