Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Susan Brant

Susan Brant

Mississauga,ON

Summary

At Meadowbrook Construction, I excel as a Multi-Trade Service Coordinator, enhancing client satisfaction through effective problem-solving and superior communication skills. Leveraging expertise in Office programs and a knack for relationship building, I streamlined service delivery, achieving a notable increase in efficiency. My leadership significantly improved team productivity and client retention, demonstrating a results-driven approach to service coordination.

Overview

13
13
years of professional experience

Work History

Multi-Trade Service Coordinator

Meadowbrook Construction
09.2019 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Assessed customer needs and developed solutions to meet needs.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Communicated with clients and service providers to provide updates on work progress.
  • Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
  • Streamlined service coordination processes for improved team productivity and response times.
  • Collaborated with cross-functional teams to optimize service operations and improve client experiences.
  • Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
  • Managed and coordinated service teams to achieve successful completion of service projects.
  • Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
  • Prepared reports on service performance metrics and key indicators for management review.
  • Negotiated service contracts with clients, securing favorable terms and ensuring clear communication of service scopes.
  • Developed comprehensive service plans for clients, leading to improved satisfaction and retention.
  • Analyzed service data to identify trends and areas for improvement, contributing to strategic planning.
  • Ensured compliance with industry standards and regulations, maintaining company's reputation and avoiding penalties.
  • Liaised with finance department to ensure accurate billing and resolve any discrepancies, enhancing customer trust and satisfaction.
  • Maintained comprehensive records of service requests and resolutions, contributing to database for future reference and training.
  • Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.

Office Manager

Mr Electric
03.2011 - 09.2019
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Established team priorities, maintained schedules and monitored performance.

Education

Bachelor In Theology - Pastoral Theology

Pacific Life, Vancouver, BC

OSSD -

Queensway Christian Scool, Mississauga, ON
06.1989

Skills

  • Telephone communication
  • Accurate Recordkeeping
  • Client Advocacy
  • Notetaking and documentation
  • Goal Setting
  • Team Leadership
  • Proficiency in Office programs
  • Meeting facilitation
  • Time Management
  • Active Listening
  • Problem-Solving
  • Multitasking Abilities
  • Organizational Skills
  • Task Prioritization
  • Relationship Building
  • Excellent Communication
  • Teamwork and Collaboration
  • Audit reporting

Accomplishments

Won the Office Manager of the Year in 2018 while at Mr Electric

Languages

English
Native or Bilingual
Hungarian
Native or Bilingual
French
Limited Working

Timeline

Multi-Trade Service Coordinator - Meadowbrook Construction
09.2019 - Current
Office Manager - Mr Electric
03.2011 - 09.2019
Pacific Life - Bachelor In Theology, Pastoral Theology
Queensway Christian Scool - OSSD,

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Susan Brant