Susan Brajkovic
El Sobrante
Summary
Experienced healthcare executive with 25+ years of expertise in building risk, safety, and regulatory programs, developing teams, and implementing performance improvements. A dynamic and strategic professional dedicated to inspiring change and developing highly engaged teams. Skilled collaborator with a proven ability to partner with physicians, leaders, and stakeholders to increase operational efficiencies, improve safety, and reduce risks.
Overview
29
29
years of professional experience
Work History
Owner/Principle
Brajkovic Consulting
01.2019 - 01.2024
- Developed and maintained strong relationships with clients, resulting in repeat business
Director: Risk Management
Zuckerberg San Francisco Hospital Trauma Center System
10.2015 - 06.2023
- Provide departmental leadership and oversight for the risk and safety program
- Direct and manage internal (ZSFG) and external risk and safety assessments
- Coordinate & facilitate with Lean Initiatives and Kaizen-Process Improvement efforts
- Co-Chair and lead Workplace Violence Committee risk reduction activities
- Created and led the Risk, Regulatory and Quality Department Onboarding and Training Program
- Oversight and redesign of new incident reporting system resulting in >150% increase in reporting
- Oversight of all Root Cause Analysis and FMEA's
- Successfully lead Federal/ State survey readiness & inspections: CMS, TJC, CDPH, Cal-OSHA, FDA, OIG
- Provide risk, regulatory, compliance expertise and education to executive team, physicians & staff
- Collaborate with city attorney on all claims management activities
Director: Accreditation, Regulatory, Risk Management & Patient Safety
Alameda Health System
05.2012 - 06.2015
- Provide department leadership and oversight for regulatory, risk, and safety programs
- Coordinate and facilitate the BETA Quest for Zero Initiatives in the OB and ED areas
- Lead the Regulatory, Risk, Safety Assessments of organizational expansion; building/facilities
- Review loss run /occurrence reporting trends to identify opportunities for proactive risk interventions
- Oversight of all Root Cause Analysis and FMEA's to ensure identification of high risk
- Direct survey readiness operations, inspections, tracers, and submission of regulatory requested plans
- Provide risk and regulatory expertise to physician & staff for all risk and regulatory issues
- Represent the organization on all small claims matters
Manager: Patient Safety Program
Stanford Hospital & Clinics
01.2011 - 01.2012
- Administrative responsibility for the management of Midas on-line occurrence reporting system
- Development of triage methodology for occurrence report review process for management teams
- Lead and facilitate event investigation and Root Cause Analysis and related process improvement activities
Senior Administrative Director: Risk Management, Quality & Infection Control
Salinas Valley Memorial
01.2010 - 01.2011
- Accountable for directing the medical center's risk, quality, safety, and infection control programs
- Facilitate successful completion of BETA Quest for Zero Initiatives in OB and ED departments
- Development of pro-active risk educational clinical lecture series including patient centered clinical simulation for safety patient care delivery
- Direct management and oversight of patient satisfaction and grievance response programs
Manager: Patient Safety Program
Sinai Health System
01.2008 - 01.2010
- Claims administrator for a self-funded trust program covering professional and general liability
- Led Root Cause Analysis, Failure Modes Effects and Analysis, Process Improvement activities
- Project Lead: Pressure Ulcer Project w/Illinois Foundation for Quality Healthcare on Patient Safety Pressure Ulcer Project initiative
Risk Manager: Medical, Surgical, Orthopedic Units
Rush University Medical Center
01.2007 - 01.2008
- Accountable for risk/claims management program
Legal Nurse Consultant: Toxic Tort & General Liability
Segal McCambridge Singer & Mahoney
01.2005 - 01.2007
- Served as consultant and advisor for toxic tort and general liability cases
Registered Nurse, Emergency- Trauma Department
Various Organizations
03.1995 - 04.2005
Education
Master's of Jurisprudence - Health Law
Loyola University
Chicago, IL06-2008
Bachelor of Arts - Political Science & Public Law
University of California- San Diego
San Diego, CA06-2002
Associate of Science - Nursing
Mt. San Jacinto College
San Jacinto, CA12-1994
Skills
- Strategic Planning
- Cultural Transformation
- Leadership Development
- Data Analytics
- Coaching/Mentoring
- Process Improvement
- Learning and Development
- Operations management
Licensure & Certifications
- California RN, 512088
- Certified Professional Healthcare Risk Management (CPHRM)
- IHI Patient Safety Certification
- Lean Six Sigma, Green Belt
- Certified Professional Co-Active Coach (CPCC)
- Benner Institute, Nurse Preceptor Program
- Trauma Informed Systems
- Root Cause Analysis and Just Culture Certification
Timeline
Owner/Principle
Brajkovic Consulting
01.2019 - 01.2024
Director: Risk Management
Zuckerberg San Francisco Hospital Trauma Center System
10.2015 - 06.2023
Director: Accreditation, Regulatory, Risk Management & Patient Safety
Alameda Health System
05.2012 - 06.2015
Manager: Patient Safety Program
Stanford Hospital & Clinics
01.2011 - 01.2012
Senior Administrative Director: Risk Management, Quality & Infection Control
Salinas Valley Memorial
01.2010 - 01.2011
Manager: Patient Safety Program
Sinai Health System
01.2008 - 01.2010
Risk Manager: Medical, Surgical, Orthopedic Units
Rush University Medical Center
01.2007 - 01.2008
Legal Nurse Consultant: Toxic Tort & General Liability
Segal McCambridge Singer & Mahoney
01.2005 - 01.2007
Registered Nurse, Emergency- Trauma Department
Various Organizations
03.1995 - 04.2005
Master's of Jurisprudence - Health Law
Loyola University
Bachelor of Arts - Political Science & Public Law
University of California- San Diego
Associate of Science - Nursing
Mt. San Jacinto College
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