Susan Bovair
Toronto,ON
Summary
Currently seeking to transition into a role as a Beauty Advisor or Skin Care Specialist. Experienced in enhancing client satisfaction through personalized treatment and delivering high-quality services with a proven track record of utilizing exceptional interpersonal skills to establish trust and loyalty with clients. Having a collaborative spirit and adaptability, I look forward to working in a cohesive team environment with diverse challenges.
Overview
26
26
years of professional experience
Work History
Medical Aesthetician
Toronto Eyelid Surgery
11.2022 - 06.2023
- Performed treatments using multiple modalities to treat skin concerns post surgery as well as ongoing treatment for overall skin improvement of clients, using radio frequency microneedling – Morpheus 8, laser resurfacing, microdermabrasion, 1064yag laser to treat vessels of the eye area
- Performed treatments for dry eye conditions using Lipi flow devices
- Collaborated with physicians on cosmetic surgery skin cases when necessary
- Dispensed skin care products in keeping with clients' skin post treatments and well as on going maintenance as clients skin progressed
- Performed skin analysis to determine client needs and recommend appropriate treatments
- Always adhered to safety protocols while performing procedures
- Participated actively in stock management and organized inventory shelves according to expiration dates
- Performed minor office duties such as filing or scheduling appointments
- Provided customer support by answering questions and guiding clients through procedures
- Ensured all equipment was cleaned sterilized before and after treatments
Owner
Milou Laser and Skincare
01.2022 - 06.2023
- Primary focus on hair removal and textural skin concerns as well as pigmentation irregularities using IPL Treatments
- Consult with clients regarding skin concerns and recommend appropriate skin care
- Managed daily operations, vendors and suppliers
- Managed legal documents, Insurance documents and client records
Self Employed (Covid19) – NuSkin Brand Representative
01.2020 - 01.2021
- Consulted with clients regarding skin concerns and tailored appropriate skin care from a vast line of products
- Implemented safety measures during pandemic
- Worked with a cross functional team to achieve goals
- Assessed customer requirements swiftly and effectively
- Used strong interpersonal skills to approach and converse with clients
Medical Aesthetician / Administration
Toronto Eyelid Surgery
09.2018 - 03.2020
- Performed post surgery treatments using IPL for clients to improve healing times and positive outcome
- Managed office administration, client surgical bookings, consultations with surgeon, quotes for surgery, collected payments
- Managed inventory
- Trained new employees
Medical Aesthetician
Cosmedix MD
01.2002 - 01.2015
- Consulted client concerns and desired outcomes making recommendations for treatments available and skin care
- Performed treatments in a professional efficient manner
- Chemical peels: Glycolic, Jessners, Kojic, TCA, Vitamin C, Salic Acid
- Modalities: Microdermabrasion, Fractional laser, non fractional laser, IPL high intensity light, non fractional laser radio frequency, Cutera Excel V (532 and 1064), Lightsheer diode laser
- Maintained accurate patient files of procedures and outcomes as well as retail and prescription products used
- Kept abreast of new developments in technology related to medical esthetics
- Performed minor office duties such as filing documents or scheduling appointments
- Processed payment for services and retail product using POS system
- Booked appointments and follow up
- Educated patients about potential risks associated with applicable procedures
- Trained new employees on techniques and best practices for procedures
- Built positive client relationships and guided client through treatments
- Set up patient rooms and sterilize equipment
Administration Officer
RoyNat Capital
07.1997 - 06.2002
- Company Overview: (subsidiary of Scotiabank)
- Oversaw and managed administrative consistency standards for 23 offices nationally
- Including telecommunication equipment, office equipment, vehicle leasing program, branding consistency, hard file consistency and continuity and legal off-site storage and destruction
- Two direct reports in office services
- Compiled correspondence such as letters memos and emails on behalf of senior staff members
- Conducted performance evaluations and recommended training programs for staff development
- Oversaw inventory management including ordering office supplies and equipment maintenance
- Ensured compliance with health and safety regulations within the office environment
- Maintained positive working relationships with fellow staff and management
- Maintained front desk operations and arranged for appropriate coverage to provide office services and welcoming client reception
- Reviewed and approved vendor invoices
- Provided HR administrative assistance to management team
- Coordinated and managed annual United Way campaign
Education
Aesthetics, Advanced Technologies, Aromatherapy
Edith Serei School of Advanced Aesthetics
Toronto, ONSkills
- Patient education
- Client consultation
- Record keeping
- Customer service
- Relationship building and management
- Retail sales
Timeline
Medical Aesthetician
Toronto Eyelid Surgery
11.2022 - 06.2023
Owner
Milou Laser and Skincare
01.2022 - 06.2023
Self Employed (Covid19) – NuSkin Brand Representative
01.2020 - 01.2021
Medical Aesthetician / Administration
Toronto Eyelid Surgery
09.2018 - 03.2020
Medical Aesthetician
Cosmedix MD
01.2002 - 01.2015
Administration Officer
RoyNat Capital
07.1997 - 06.2002
Aesthetics, Advanced Technologies, Aromatherapy
Edith Serei School of Advanced Aesthetics