Susan Blackwell
Calgary,Alberta
Summary
Highly organized and detail-oriented professional with a strong work ethic and dedication to achieving goals. Proven in my role with a track record of improving tenant relationships through customer service best practices. Skilled in Microsoft 365 and adept at streamlining data entry processes and optimizing system reports. My approach has significantly improved tenant satisfaction and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Access Control Coordinator
QuadReal Property Group
04.2018 - Current
- Managing the access control system for 3 commercial high-rise properties, overseeing system programming, issuing pass cards, and maintaining the system in an audit ready state.
- Entering data, generating reports, and producing tracking documents.
- Operating as a first point of contact for tenants and contractors.
- Building excellent tenant relations through exceptional customer service, and personal attention and care.
- Developing and maintaining close, cooperative working relationships with colleagues, tenants and contractors.
- Effectively managing frequent interruptions and competing priorities while meeting tight deadlines.
- Improved data entry processes to streamline and optimize system reports generated for tenants and colleagues.
- Coordinated with tenants and contractors for the timely and efficient completion of a major project to replace all of the security control panels throughout the buildings.
Security Ambassador, Livingston Place
Paladin Security
02.2018 - 04.2018
- Greeted guests and tenants professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
- Recorded and reported observations and visitor statistics to property management.
- Monitored public spaces for incidents or damage, escalating to the security staff when required.
Office Administrator
Paladin Security Group
11.2015 - 02.2018
- Ran the front desk of the SAIT Campus Security office.
- Interacted with students, contractors, staff and visitors by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information, including contractor key audits, lost and found records, security duty reports, incident records, and statistical reports.
- Resolved problems for staff, contractors and students using facts and sound reasoning.
- Maintained professional demeanor by staying calm when addressing unhappy or angry visitors, effectively deescalating tense situations.
- Managed visitors in moments of intense distress with sensitivity, discretion and strict confidentiality.
- Collected witness statements, filed internal incident reports, and coordinated Campus Security staff to ensure timely and thorough completion of investigations.
Education
Master of Science - Microbiology
University of Saskatchewan
Saskatoon, SK10.2013
Bachelor of Science - 1. Biochemistry 2. Microbiology & Immunology
University of Saskatchewan
Saskatoon, SK06.2011
Skills
- Advanced proficiency Microsoft 365 Suite and general computer use
- Basic proficiency Yardi and Adobe Acrobat
- Written and Oral Communication
- Customer Service
- Relationship Building
- Discretion and Confidentiality
- Project Management
- Time Management
- Detail Oriented
- Self-motivated
Certification
- Leadership 2.0, Kitteringham Security Group Inc. - 10/2022
- Security Management Development, Kitteringham Security Group Inc. - 08/2022
- Security Supervisor Development, Kitteringham Security Group Inc. - 06/2020
Timeline
Access Control Coordinator
QuadReal Property Group
04.2018 - Current
Security Ambassador, Livingston Place
Paladin Security
02.2018 - 04.2018
Office Administrator
Paladin Security Group
11.2015 - 02.2018
Master of Science - Microbiology
University of Saskatchewan
Bachelor of Science - 1. Biochemistry 2. Microbiology & Immunology
University of Saskatchewan
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