Susan Birbeck
Calgary,Alberta
Summary
Detail-oriented team player with strong organizational skills.
Offering 25 years of experience in Customer Service.
To seek and maintain fa part-time
position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Proficient in customer service best practices and related options.
Overview
33
33
years of professional experience
Work History
Application Data Processing Clerk
Social Sciences, & Humanities Research Council
09.2023 - 12.2023
- Enhanced data accuracy by diligently verifying and updating records in the database.
- Streamlined data processing tasks for increased efficiency and reduced processing time.
- Reduced errors with meticulous attention to detail during data entry and verification processes.
- Improved overall data quality, implementing thorough checks and validation procedures.
- Collaborated with team members to achieve deadlines and maintain high-performance standards.
- Maintained strict confidentiality of sensitive information, adhering to company guidelines and regulations.
Data Entry Clerk
Cowan Insurance Group
09.2021 - 01.2022
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
- Supported various departments with ad hoc data entry requests, enabling them to make informed decisions based on accurate information.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Customer Service Officer/Program Coordinator
Canadian Institutes Of Health Research
08.1990 - 08.2021
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
Skills
- Data Validation
- Proofreading
- File Management
- Document Scanning
- Error Detection
- Microsoft Office
- Typing Speed
- Multitasking
- Problem Solving
- Task Prioritization
- Attention to Detail
- Numeric Data Entry
- Customer Service
- Critical Thinking
Languages
English
Full Professional
Timeline
Application Data Processing Clerk
Social Sciences, & Humanities Research Council
09.2023 - 12.2023
Data Entry Clerk
Cowan Insurance Group
09.2021 - 01.2022
Customer Service Officer/Program Coordinator
Canadian Institutes Of Health Research
08.1990 - 08.2021
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