Susan Battiest

• Prepared and served a variety of cocktails and beverages for customers.
• Maintained cleanliness and organization of bar area and equipment.
• Performed opening and closing duties including restocking supplies.
• Resolved customer complaints in a professional manner.
• Greeted customers warmly and ensured a welcoming atmosphere.

• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Conducted interviews and assessments to evaluate candidate qualifications and fit.
• Conducted regular team meetings to track project progress.
• Facilitated cross-departmental communication for project alignment.
• Developed schedules to maximize workforce productivity.
• Ensured adherence to regulatory compliance and internal policies.
• Trained staff on compliance requirements and best practices.
• Managed full-cycle recruiting processes to attract diverse talent.

• Served as the main liaison between customers, management and sales team.
• Completed all point of sale opening and closing procedures.
• Handled money, processed credit card payment batches.
• Carried out supervisory responsibilities in accordance with company policies and applicable laws.

• Completed documentation and logs each day, and generated weekly reports detailing activities.
• Coordinated daily cash reconciliation at a high-volume location.
• Handled various accounting transactions.
• Maintain employee records and ensure data integrity within payroll system.
• Prepare and distribute pay stubs and tax forms to employees.

Ensured compliance with regulations, employment law, and tax code in daily operations.

• Prepared governmental reports adhering to strict compliance standards.
• Produced accurate documentation and reports for payroll activities.
• Executed daily responsibilities with accuracy and efficiency.
• Collaborated with diverse teams to achieve goals and resolve product-related issues.

• Directed work of 10-15 employees when acting as manager on duty.
• Maintained all operations documentation in an organized manner.
• Executed customer transactions, including deposits, withdrawals, money orders and checks.
• Coordinated daily cash reconciliation at a high-volume location.

• Cross-trained and backed up other customer service managers.
• Investigated and resolved customer inquiries and complaints in an empathetic manner.
• Completed documentation and logs each day and generated weekly reports detailing activities.
• Maintained up-to-date knowledge of product and service changes.
• Trained staff on operating procedures and company services.
• Received and reviewed time records for 75-100 employees.
• Prepared governmental reports in compliance with strict standards.

• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
• Earned management trust by serving as key holder, responsibly opening and closing store.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.