Susan Barrios
Bakersfield ,CA
Summary
Compassionate and detail-orientated professional with strong interpersonal and administrative skills, seeking a medical receptionist position to gain hands-on experience in the healthcare field. Eager to support patient care and clinic operations in a fast-paced environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Clerk
Old Dominion Freight Line
10.2023 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Answer incoming calls and place outgoing calls to customers to schedule pickups and delivery.
- Perform general customer service by responding to emails, status of shipments, helping customers correctly complete Bill of Ladings and label freight, etc.
- Investigated and resolved customer inquiries and complaints quickly.
Account Coordinator
Visual Data Media Service
01.2021 - 08.2023
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Escalated issues to appropriate channels as necessary.
- Updated internal databases with account information to maintain concise, clear records.
- Facilitated weekly status reports, project documentation and client billing.
- Coordinated meetings, calls, and demos for 3-person account management team.
Education
Associate of Arts - Cardiac Sonography
High Desert Medical College
Bakersfield 10-2027
Bachelor of Arts - Cinema And Television Arts
California State University, Northridge
Northridge, CAAssociate of Arts - Social And Behavioral Science
Pierce College
Woodland Hills, CASkills
- Customer service excellence
- Payment processing
- Scheduling
- Medical Terminology (basic)
- HIPPAA Awareness
- OSHA
- Handling confidential information
- Fast-paced customer service
- Tech-savy
- Strong attention to detail
- Ability to react calmly, professionally and effectively in stressful or emergency situations
- Knowledge of customer service principles and practices
- Ability to multitask, manage and organize efficiently and effectively
Accomplishments
- Certificate of Achievement - Guiding Customer Conversations
Certification
- Adult, child and baby Fist Aid/CPR/AED Certification
Languages
Spanish
Full Professional
Timeline
Customer Service Clerk
Old Dominion Freight Line
10.2023 - Current
Account Coordinator
Visual Data Media Service
01.2021 - 08.2023
Associate of Arts - Cardiac Sonography
High Desert Medical College
Bachelor of Arts - Cinema And Television Arts
California State University, Northridge
Associate of Arts - Social And Behavioral Science
Pierce College
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