Summary
Overview
Work History
Education
Skills
References
Timeline
Receptionist

Susan Baker

Summary

Enthusiastic individual with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

15
15
years of professional experience

Work History

Administrative support

Robinson Light & Bath Centre
03.2011 - Current
  • Answering a multi line switchboard or emails and assisting them with their requests or transferring them to the requested team member.
  • Settlement closing and balancing tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Assisted with preparing quotes and going through quote and orders with clients.
  • Proceeded to put through the orders and received payment via phone or in person.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted colleagues and trained with special tasks on daily basis.
  • Other tasks assigned

New Construction Co-coordinator

Randstad/Classic Fireplace
06.2010 - 02.2011
  • Schedule and organize Service, Installs and Final requests
  • Invoice and enter all work that was completed from technicians
  • Assisting client inquiries via e-mail and telephone.
  • Gathered and organized materials to support operations.

Bridal Consultant

S2 Bride
01.2009 - 05.2010
  • Organize, Invoice and write up client orders
  • Order dresses and accessories from designers/suppliers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

Interior Design - Interior Design

LaSalle College International
Vancouver, British Columbia
12.2005

Skills

  • Excellent Customer service
  • Office administration
  • Efficient multi-tasker and organized
  • Project coordination vendor inquiries
  • Verbal and written communication
  • Problem-solving abilities customer and vendor relations
  • Spreadsheet Management
  • Data Entry
  • Multi-Line Phone Systems and attend to email request

References

Available upon request

Timeline

Administrative support

Robinson Light & Bath Centre
03.2011 - Current

New Construction Co-coordinator

Randstad/Classic Fireplace
06.2010 - 02.2011

Bridal Consultant

S2 Bride
01.2009 - 05.2010

Interior Design - Interior Design

LaSalle College International

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Susan Baker