Susan Apebende
Richmond Hill,ON
Summary
A detail-oriented team player with background in Medical Office procedures and extensive skills in administration. Successful at juggling multiple priorities at any given time while delivering excellent service. Professional Secretary with over 5 years of experience managing daily administrative support tasks and operations health industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
13
13
years of professional experience
Work History
Secretary
London Health Sciences Centre
08.2022 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Promoted positive image of organization through clear communication both internally with colleagues and externally with clients.
- Sending reminder to patients about upcoming appointments either via telephone or postal mail
- Maintaining organized filing system so that documents can easily be accessed when needed
- Scheduling patient appointments for Physicians or Nurses
- Arranging follow-up appointments when patient leaves
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Noting appointment cancellations or changes, and informing appropriate healthcare professional
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Performing other administrative tasks such as printing out letters and opening or sorting through mail.
- Provides outstanding customer service to all external and internal customers, including co-workers.
- Ability to complete incident reports and report to supervisor
Unit Secretary Women and Child
Mackenzie Health
09.2020 - 10.2021
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Maintained clean, organized work environment for optimal efficiency in delivery of patient care services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in role.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of unit, ensuring coverage during both peak times and staff shortages.
Screener
Mackenzie Health
09.2020 - 04.2021
- Receiving patients and visitors to hospital
- Liaising with various units and clinics regarding visitors' protocols and guidelines
- Following and implementing visitors' guidelines and policies
- Directing and guiding patients and visitors around hospital
- Ensuring compliance of patients and visitors with COVID19 safety measures.
Front Desk Officer
Tender Years Prep School
09.2012 - 11.2015
- Managed schedules of Principal and drafted meeting agendas, supplied advance materials, and executed follow-up for meetings
- Created highly effective organizational and filing system through indexing and filing, resulting in easy access to vital information
- Compiled reports and correspondences on overall parents and pupils' satisfaction
- Managed front office, including greeting visitors and responding to telephone and in-person requests for information.
Secretary
Department of Climate Change
04.2011 - 02.2012
- Received and directed all messages to Head
- Ran photocopies, faxed, and laminated official documents
- Performed opening and date stamping of all letters and documents
- Booked appointments and managed schedule of Director.
Education
Medical Office Administration -
Seneca College of Applied Arts & Technology
Ontario08.2020
Skills
- Outstanding knowledge in medical terminology
- Customer Service
- Verbal and written communication
- Organization
- Confidentiality understanding (HIPPA)
- Excellent communication, problem solving and interpersonal skills
- Charting and filing expertise
- Experience with Accuro and Epic EHR software
- Transcription of Dictation notes
- Keyboarding skills of 50 wpm
- A skilled professional with 4 years of administration experience and customer service
- Skilled in assessing customers' needs/requirements and promoting services accordingly
- Equipped in administrative support for a busy office while been committed to delivering high quality results
- Work effectively as part of a team with high level of enthusiasm and integrity
- Resourceful, organized with great time management skills
- Hospital Experience
- Transcription
- EMR Systems
Personal Information
Willing To Relocate: Anywhere
Languages
English
Native or Bilingual
Timeline
Secretary
London Health Sciences Centre
08.2022 - Current
Unit Secretary Women and Child
Mackenzie Health
09.2020 - 10.2021
Screener
Mackenzie Health
09.2020 - 04.2021
Front Desk Officer
Tender Years Prep School
09.2012 - 11.2015
Secretary
Department of Climate Change
04.2011 - 02.2012
Medical Office Administration -
Seneca College of Applied Arts & Technology
Similar Profiles
Ami HollingsworthAmi Hollingsworth
Certified Child Life Specialist at London Health Sciences Centre, Children’s HospitalCertified Child Life Specialist at London Health Sciences Centre, Children’s Hospital
DAVID JACKDAVID JACK
Registered Nurse at London Health Sciences CentreRegistered Nurse at London Health Sciences Centre
Katherine OrdKatherine Ord
Endoscopy/Medical Day Unit at London Health Sciences CentreEndoscopy/Medical Day Unit at London Health Sciences Centre
Ting Ting HouTing Ting Hou
Clinical Nurse Extern at London Health Sciences CentreClinical Nurse Extern at London Health Sciences Centre
Ramin SabouhiRamin Sabouhi
General Labor Construction Worker at Precision HomesGeneral Labor Construction Worker at Precision Homes