Susan Alexander
Guelph,ON
Summary
Dynamic education professional with a proven track record at Upper Grand District School Board, excelling in classroom management and resource preparation. Adept at enhancing student engagement and resolving conflicts, while leveraging strong communication skills and bilingual abilities in Spanish and French to foster inclusive learning environments
Overview
21
21
years of professional experience
Work History
Education Assistant
Upper Grand District School Board
Guelph, Ontario
10.2016 - Current
- Prepared materials and resources to support classroom activities and enhance learning
- Assisted students with learning tasks, promoting a constructive educational atmosphere
- Collaborated with educators to effectively implement individualized education plans
Customer Service Representative
LCBO
Guelph, Ontario
11.2010 - 12.2015
- Assisted customers with inquiries and provided product information
- Managed customer complaints and resolved issues promptly
- Processed orders and handled returns efficiently
Instructor, English as a Second Language
Language Studies Canada
Toronto, Ontario
01.2005 - 12.2006
- Facilitated interactive classroom discussions to enhance student participation
- Evaluated student performance through assessments and feedback sessions
- Developed engaging lesson plans for diverse student groups
Education
Associate of Arts - Education
Mohawk College
Hamilton, ON11-2016
Associate of Arts - Teaching English as a Second Language
Language Studies Canada
Toronto, ON03-2006
Bachelor of Arts - History
University of Toronto
Toronto06-1995
Skills
- Classroom management
- Resource preparation
- Student assessment
- Conflict resolution
- Customer service
- Communication skills
- Speak Spanish as a second language
- Intermediate French language skills
Timeline
Education Assistant
Upper Grand District School Board
10.2016 - Current
Customer Service Representative
LCBO
11.2010 - 12.2015
Instructor, English as a Second Language
Language Studies Canada
01.2005 - 12.2006
Associate of Arts - Education
Mohawk College
Associate of Arts - Teaching English as a Second Language
Language Studies Canada
Bachelor of Arts - History
University of Toronto
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