Susan Addison

• Maximized revenue opportunities through strategic upselling of accessories, warranties, insurance policies, and other value-added services.
• Boosted customer satisfaction by providing personalized service and product recommendations.
• Conducted thorough walk-throughs of RV units, highlighting key features and benefits to potential buyers.
• Developed rapport with customers quickly using active listening skills while addressing inquiries or concerns professionally during the sales process.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.

• Maintained healthy business relationships through proactive communication with clients regarding outstanding balances and payment terms.
• Managed past due balances, financial inquiries and other accounts receivable functions.
• Supported company growth by ensuring timely revenue recognition and accurate financial data entry.
• Reduced invoice disputes by maintaining accurate records and promptly addressing client concerns.

Provided rental vehicles for loss of use.

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.

• Calmly managed clearing of path during passage of emergency vehicles.
• Provided essential instructions to foremen, crew chiefs and other flaggers.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.

• Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
• Oversaw currency shipments and deposits while adhering to strict safety guidelines.
• Replenished ATM funds in empty canisters prior to validation process.
• Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.