Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Acton

Elk Grove

Summary

Dynamic Medical Office Representative with extensive experience at Dignity Health, excelling in patient scheduling and insurance verification. Proven track record in staff training and leadership, enhancing team performance. Skilled in problem-solving and effective communication, ensuring seamless operations and exceptional patient care. Passionate about delivering high-quality service in fast-paced environments.

Overview

40
40
years of professional experience

Work History

Medical Office Representative - Lead

Dignity Health
Elk Grove
05.2015 - Current
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Communicated with patients with compassion while keeping medical information private.
  • Currently lead duties to including staffing, training new staff, monitoring message pools for both family practice and cardio departments, helping front desk staff with batch issues, insurance issues, working referrals to ensure the timely closure when the patient has been seen. Reaching out to patients to help answer questions, and relay information. Investigating the no show letters and updating computer system when necessary, mailing out the letters.

Customer Service-Problem Log

Diagnostic Pathology
Sacramento
01.2007 - 04.2015
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • I reached out to doctor’s offices to verify information and resolve issues regarding pathology specimens that came into the office.
  • Researched in the Epic system to find the patient's medical records pertinent to the specimen that was sent to the pathology lab.
  • Transcribed medical information from the requisition that was sent in with the specimen to be part of the medical record.

Administrative Assistant-Unit Clerk

Dignity Health (under CHW)-Sequoia Hospital
Redwood City
12.1984 - 07.2001
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Medical transcription from the written chart.
  • Kept physical medical charts in order.
  • Retrieved medical supplies from the central supply area.
  • Ordered lab tests and medications in the computer system.

Education

Pharmacy Tech Certificate - Pharmacy Tech Certificate Program

Penn Foster Career School
Scranton, PA
06-2009

Medical front office

College of San Mateo
San Mateo, CA

Speech Pathology

Cal State University Hayward
Hayward, CA

Skills

  • Insurance verification and patient scheduling
  • Customer service and office administration
  • Data entry and attention to detail
  • Staff training and team leadership
  • Problem solving and effective communication
  • Medical office procedures
  • Staff schedules

Timeline

Medical Office Representative - Lead

Dignity Health
05.2015 - Current

Customer Service-Problem Log

Diagnostic Pathology
01.2007 - 04.2015

Administrative Assistant-Unit Clerk

Dignity Health (under CHW)-Sequoia Hospital
12.1984 - 07.2001

Pharmacy Tech Certificate - Pharmacy Tech Certificate Program

Penn Foster Career School

Medical front office

College of San Mateo

Speech Pathology

Cal State University Hayward

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Susan Acton