Susan Acosta
Pleasanton
Summary
Enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to get above average user skills in information technology and social media.
Overview
8
8
years of professional experience
Work History
Field Placement Student
Livermore Unified School District
08.2024 - Current
- Oversaw assessment administration
- Performed classroom observations
- Facilitated group counseling sessions and provided individualized counseling.
Subsitute Teacher - Part Time
Pleasanton Unified School District
09.2023 - Current
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Provided one-on-one support with students with disabilities. Assisting with communication, mobility, and learning accommodations.
Practicum Student
Pleasanton Unified School District
02.2024 - 05.2024
- Shadowed with student observations, report writing, SST meetings, COST meetings, and teacher interviews.
- Sat in on IEP meetings
Intern
UL
05.2022 - 08.2022
- Monitored project progress and quickly addressed problems to complete testing on schedule.
- Planned, implemented and monitored software testing by coordinating with staff and holding test review meetings.
- Oversaw user acceptance testing and reporting to review software use by consumers in real-world scenarios.
- Collaborated with management to establish testing plans develop improvement strategies.
Sales Representative
Distrimex
04.2021 - 04.2022
- Contacted new and existing customers to outline the benefits of products.
- Monitored customer order process and addressed customer issues.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
Server and Hostess
Mario’s
06.2019 - 03.2021
- Greeted customers, answered questions, and recommended specials to increase profits.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Cashier
French dips and more
06.2019 - 03.2021
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Hostess
Oasis
08.2017 - 05.2019
- Answered phones promptly to record and confirm reservations.
- Built positive relationships with other front-of-house and kitchen staff.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Education
Master of Science - School Psychology
Saint Mary's College of California
Moraga, CA06-2026
Bachelor of Arts - Psychology
California State University - East Bay
Hayward, CA05.2023
Associate of Arts - Psychology
Las Positas College
Livermore, CA05.2021
Associate of Arts - Liberal Arts And General Studies
Las Positas College
Livermore, CA05.2021
Skills
- Host/Hostess
- Organizational Skills
- Restaurant Experience
- Serving Experience
- Spanish
- Food Service
- Food Safety
- Sales (1 year)
- Marketing (1 year)
- Attention to Detail
- Interpersonal and Social Skills
- Research
- Team Collaboration
- Data Evaluation
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Field Placement Student
Livermore Unified School District
08.2024 - Current
Practicum Student
Pleasanton Unified School District
02.2024 - 05.2024
Subsitute Teacher - Part Time
Pleasanton Unified School District
09.2023 - Current
Intern
UL
05.2022 - 08.2022
Sales Representative
Distrimex
04.2021 - 04.2022
Server and Hostess
Mario’s
06.2019 - 03.2021
Cashier
French dips and more
06.2019 - 03.2021
Hostess
Oasis
08.2017 - 05.2019
Associate of Arts - Psychology
Las Positas College
Associate of Arts - Liberal Arts And General Studies
Las Positas College
Master of Science - School Psychology
Saint Mary's College of California
Bachelor of Arts - Psychology
California State University - East Bay
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