Surya Teja Mittapally
Mississauga
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Poutineville. Excelled in complaint resolution and scheduling, ensuring high accuracy in order preparation and effective stock management. Skilled in active listening, significantly improved customer retention for ICICI Bank by introducing innovative discount strategies.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Kitchen Line Cook
Poutineville
10.2023 - 08.2024
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Customer Service Representative
ICICI Bank
03.2023 - 07.2023
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and provided backup support for organizational leadership.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
Post Graduate Certification - Project Management
Sheridan College
Mississauga04-2025
Post Graduate Certification - Cyber Security
Cambrian College of Applied Arts And Technology
Greater Sudbury, None04-2024
Bachelor of Technology - Electronics And Communication Engineering
Sphoorthy Engineering College
Hyderabad02-2022
Skills
- Complaint resolution
- Scheduling
- Active listening
Languages
English
Full Professional
Telugu
Native or Bilingual
Hindi
Professional Working
Certification
Business English Communication Certification from Cambridge University.
Interests
Sports and Reading Books
Timeline
Kitchen Line Cook
Poutineville
10.2023 - 08.2024
Customer Service Representative
ICICI Bank
03.2023 - 07.2023
Post Graduate Certification - Project Management
Sheridan College
Post Graduate Certification - Cyber Security
Cambrian College of Applied Arts And Technology
Bachelor of Technology - Electronics And Communication Engineering
Sphoorthy Engineering College
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