Suryadharshini Elango
Milton,ON
Summary
Mid-level, Motivated Salesforce administrator with over 5 years of experience in leveraging salesforce to optimize CRM processes. Extensive experience on providing the great technical support, data management with troubleshooting skills. Enthusiastic associate eager to contribute expertise in salesforce configuration and management to drive business success
Overview
6
6
years of professional experience
1
1
Certification
Work History
Salesforce Administrator/Developer
Cognizant Technology Solution
01.2018 - Current
- Johnson & Johnson is an American multinational corporation that develops medical devices, pharmaceutical and consumer packaged goods
- The company operates in three broad divisions: Consumer Healthcare, Medical Devices and Pharmaceuticals
- The Acuvue.com ( For consumers) & JNJVISONPRO.com ( For professionals) using the salesforce platform to satisfy their customer needs by utilizing the features like campaign management, credit collections, lead management, automations, and custom codes for the business growth.
Salesforce Administrator
Sirius Computer Solutions, A CDW Company
10.2021 - 10.2023
- Proved successful working within tight deadlines and a fast-paced environment.
- Set up and controlled user access levels across databases to protect important data.
- Modified databases to meet needs and goals determined during planning process.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Electronics And Instrumentation
Velammal Engineering College, Anna University.
India01.2017
Skills
- Technical Documentation and Reporting
- Technical Support and Assistance
- Systems Administration
Certification
- Salesforce Certified Administrator (SP19), July 2019
- Salesforce Certified Platform App Builder (SU20), November 2020
- Salesforce certified sales cloud consultant, August 2021 (scheduled)
Additional Information
- Outstanding contributor Award, May 2021, EAS Salesforce, Cognizant Technology Solution - For consistently meeting deadlines and handling support tasks without any escalation
- Received 'Exceeds Most Expectation' appreciation from Home Manager, EAS Salesforce, Cognizant Technology Solution in performance review
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
Timeline
Salesforce Administrator
Sirius Computer Solutions, A CDW Company
10.2021 - 10.2023
Salesforce Administrator/Developer
Cognizant Technology Solution
01.2018 - Current
Electronics And Instrumentation
Velammal Engineering College, Anna University.
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