SURYA PUGALENDHI
Summary
Friendly and committed to high-quality guest service at various bars and restaurants as a bartender and Guest service associate with more than four years of experience. comprehensive understanding of cost management, drink-making techniques, and bar management. Known for pleasant attitude, guest problem solving, and maintaining the guest relationship
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Crowne Plaza Chennai
06.2018 - 12.2022
- Provide a high level of front-line customer service including greeting and engaging customers in product selection and upselling.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Hotel and Resort Management -
Lambton College
Mississauga, Ontario09.2024
Bachelor of Science (Hospitality and Hotel Administration) -
SRM University
Chennai, India06.2018
Skills
- Responsible Serving
- Collaboration and Teamwork
- Engaging Customers
- Team Management
- Liquor, beer, and wine knowledge
- Suggestive Selling
Availability
Available from Monday to Friday.
Languages
English
Full Professional
Tamil
Native or Bilingual
Telugu
Native or Bilingual
Certification
Smart Serve Ontario Certification
Food Handlers Certificate
AODA Certification
OHSA Certification
WHMIS Certification
Timeline
Bartender
Crowne Plaza Chennai
06.2018 - 12.2022
Hotel and Resort Management -
Lambton College
Bachelor of Science (Hospitality and Hotel Administration) -
SRM University
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