SURYA CHRISTAL
Ottawa,ON
Summary
Account Manager with 6+ years of experience in SaaS and cloud solutions, focusing on client retention and revenue growth. Expertise in consultative selling and upselling within enterprise and mid-market accounts. Demonstrated ability to build strong relationships with IT and business stakeholders, identifying new opportunities and aligning solutions with strategic objectives.
Overview
7
7
years of professional experience
Work History
Account Manager
Randstad Digital
Toronto, Canada
09.2024 - Current
- Managed Enterprise accounts as strategic digital talent partner for senior technology leaders.
- Achieved 30% year-over-year account expansion through effective cross-sell and upsell initiatives.
- Collaborated with solution architects and delivery managers to create tailored digital workforce strategies.
- Delivered strategic business reviews and presentations, aligning talent outcomes with digital goals.
- Proactively managed pipeline and forecasted accurately using Salesforce, addressing risks with mitigation strategies.
- Analyzed workforce trends to support DEI initiatives and identify capability gaps.
- Established trusted advisor relationships through a client-focused approach, exceeding revenue expectations.
Territory Account Executive
Softchoice
Toronto, Canada
05.2023 - 09.2024
- Successfully overseen the Full sales cycle, acquire new customers, management of existing customers' IT needs, and prospecting via phone calls, email, and account mapping with vendors in assigned Territory (GTA)
- Achieved 112% of annual quota in FY2024
- Generating new Leads through via cold call and develop new business in Enterprise and Non-profit customers
- Preparing and presenting PPTs, attending seminars, and providing details of executing project plans on Virtual meetings f2f interaction with C-level executives (CIO, CTO, Director IT and IT Managers)
- Negotiating prices and business contracts with clients (MPSA, NDA, ROI, Statements of Work), and professional services.
- Led client engagements focused on license optimization, billing transitions, and long-term digital enablement, resulting in improved client retention, and increased account value.
Technical Sales Representative, Google Fiber
NTT Data
Etobicoke, Canada
01.2023 - 04.2023
- Achieved monthly and quarterly sales targets, exceeding them by an average of 40%
- Responded to customer inquiries, and assisted with purchasing decisions via phone and email.
- Providing end-to-end support throughout the sign-up process.
- Prepared weekly sales reports, providing detailed analysis of sales performance against targets.
Customer Success Specialist
Global Faces Direct
06.2022 - 12.2022
- Managed customer inquiries across multiple channels, increasing response efficiency.
- Facilitated onboarding of new clients to ensure seamless integration.
- Collaborated with sales team to support smooth account transitions.
- Provided product training and troubleshooting to enhance user experience.
- Analyzed customer feedback to identify areas for service improvement.
- Coordinated with technical support to resolve issues efficiently.
- Developed client relationships through proactive outreach and follow-up.
Account Executive
ZOHO Corporation
Toronto, Ontario
05.2018 - 04.2022
- Managed $5M+ book of business across enterprise accounts.
- Achieved 'New Sales Milestone' award in 2021 for outstanding performance.
- Executed full-cycle B2B sales for IT management solutions, engaging key stakeholders.
- Conducted needs assessments and live demos to identify pain points and propose solutions.
- Developed client relationships through consistent communication and follow-ups.
- Maintained accurate records of all sales activities within CRM systems.
- Analyzed customer data to create targeted campaigns that increased loyalty and retention rates.
Education
Post Graduate Certificate - Marketing - Research and Analytics Co-op
Centennial College
Toronto, ON12.2022
Bachelor's in Engineering - Communication
Sri Krishna College of Technology
Tamil Nadu, India05.2018
Skills
CRM platforms: Salesforce, HubSpot, Zoho CRM
Customer success tools: Gainsight, Totango
Customer onboarding and training
Sales strategy and pipeline management
Project management: Jira
Collaboration tools: Slack, Teams, Zoom
Data analysis and reporting: Tableau, Power BI, Excel
Accomplishments
- New Sales Milestone Achievement award in 2021
- Big Sales Defrost award in 2025
Timeline
Account Manager
Randstad Digital
09.2024 - Current
Territory Account Executive
Softchoice
05.2023 - 09.2024
Technical Sales Representative, Google Fiber
NTT Data
01.2023 - 04.2023
Customer Success Specialist
Global Faces Direct
06.2022 - 12.2022
Account Executive
ZOHO Corporation
05.2018 - 04.2022
Post Graduate Certificate - Marketing - Research and Analytics Co-op
Centennial College
Bachelor's in Engineering - Communication
Sri Krishna College of Technology
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