Surv Juneja
Northyork
Summary
- Highly efficient and well established in fast-paced and challenging environments.
- Organized and dependable candidate
- Highly adaptable team leader
- Detail-oriented team player
- Interpersonal skills, excellent time management and problem-solving skills
- Logical and results-driven
- Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
METRO
04.2023 - 12.2023
- Greeting guests and helping them find products, learning what they are looking for in a service, or resolve a complaint.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Invigilator IDP Education
Invigilator IDP Education Pvt. Ltd
04.2023 - 12.2023
- Improved exam security by implementing strict invigilation procedures and monitoring student behavior.
- Maintained a professional and quiet environment for optimal test-taking conditions, leading to increased concentration and better performance.
- Assisted students with special needs by providing accommodations, ensuring equal opportunity for success.
- Streamlined the administration of exams by efficiently organizing testing materials and maintaining detailed records.
Education
Computer Programming Analysis -
Seneca College Polytechnic
North York, ON04.2026
Computer Science
Apeejay
India04.2023
Skills
- A great attitude and willingness to learn
- Willingness to help solve problems
- Verbal Communication
- Supervision and leadership
- Written Communication
- fast and efficient at computer typing(50wpm)
- Analytical and Critical Thinking
- Active Listening
- Calm Under Pressure
Timeline
Customer Service Associate
METRO
04.2023 - 12.2023
Invigilator IDP Education
Invigilator IDP Education Pvt. Ltd
04.2023 - 12.2023
Computer Programming Analysis -
Seneca College Polytechnic
Computer Science
Apeejay