Suruchi Sitoula
Scarborough
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
4
4
years of professional experience
Work History
Barista Trainee
Asia Technical Training Institute
05.2022 - 08.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Controlled line and crowd with quick, efficient service.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Cashier
Prajuli Jewellers
09.2020 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Janitorial Staff Member
Everest Tours and Travels
03.2019 - 05.2020
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Moved furniture for cleaning and set up for special events.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Waiter
Urlabari Restro & cafe
02.2019 - 03.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Processed orders and sent to kitchen employees for preparation.
Education
BBA - Business Management
Yorkville University
Toronto, ONHigh School Diploma -
Balmiki Educatin Foundation
Jhapa Nepal10.2022
High School Diploma -
Shree Chandra Jyoti English Secondary School
Jhapa Nepal08.2020
Skills
- Counter Restocking
- Food Packaging
- Sandwich Preparation
- Menu Preparation
- Cash Register Operation
- Table Setting Knowledge
- Coffee Machinery
- General Housekeeping
- Smoothie Making
Timeline
Barista Trainee
Asia Technical Training Institute
05.2022 - 08.2023
Cashier
Prajuli Jewellers
09.2020 - 12.2021
Janitorial Staff Member
Everest Tours and Travels
03.2019 - 05.2020
Waiter
Urlabari Restro & cafe
02.2019 - 03.2020
BBA - Business Management
Yorkville University
High School Diploma -
Balmiki Educatin Foundation
High School Diploma -
Shree Chandra Jyoti English Secondary School
Certification
Special continental cooking
Smart serve
Barista trainee
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