Summary
Overview
Work History
Education
Skills
Professional Highlights
Certification
Timeline
Generic

Suruchi Sharma

Ottawa,ON

Summary

Experienced Certified Scrum master with 16 years of industry experience will bring proven abilities in end-to-end Agile project management with cross-functional teams onshore and offshore. Committed Agile expert with expertise in public speaking, presenting information clearly and developing high performing teams. Deadline-oriented critical thinker helps team members understand Agile scrum practices and principles. Expert in identifying and mitigating risks, reaching milestones and managing deliverables. Highly-motivated , Team-driven employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal and communication skills . Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Scrum Master

Ford Motors
Ottawa, ON
10.2023 - Current
  • Working as a Scrum Master for Ford Motors project overseeing a 10-member development team responsible for the creating the HMI applications for the infotainment systems
  • Built and established strong partnerships with teams, vendors and customers.
  • Responsible for all agile artifacts like Sprint reports, Jira Dashboards, KPI reports.

  • Conducted demos of completed work at the end of each sprint cycle.
  • Organized meetings between stakeholders from different departments to discuss potential solutions or strategies.
  • Worked closely with senior management and other stakeholders during strategic planning sessions for upcoming releases.
  • Participated in feature design discussions offering insights from an Agile perspective when necessary.
  • Facilitated Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives and Reviews.
  • Acted as a servant leader to the development team by removing impediments and resolving conflicts.
  • Coached stakeholders on their roles in the Scrum process and how to best support the team's success.
  • Maintained product backlogs, ensuring that items are well defined and prioritized based on business value.
  • Monitored progress of sprints, providing visibility into project status for stakeholders.
  • Collaborated with other Scrum Masters across teams to ensure consistency in processes and tools used.
  • Supported the development team in understanding user stories, acceptance criteria and definition of done.
  • Developed training materials to educate stakeholders about agile methodologies.
  • Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.

Agile Project Manager

Ericsson
Gurgaon, India
01.2022 - 05.2023
  • Managed and led an Agile team of 10+ individuals spanned across 2 scrums for Ericsson Automation project.
  • Lead the successful delivery of 2 releases with defined Project Plans, Release commits, Quality Assurance and Automation strategies using various tools (i.e., Microsoft tools, Rally, TIMS, Cucumber) under Agile methodologies in collaboration with Product Owners , Architects and Program Managers.
  • SPOC for Senior management and Worked in tandem with them for roadmap planning and handling end customer concerns
  • Lead the transformation of stakeholder management interfacing, and collectively achieved turnaround of customer low trust to satisfaction and confidence in our team. Received award for this transformation
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Facilitated Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives and Reviews.

Scrum Master/Technical Lead

Capgemini(Former Aricent)
Gurgaon, India
10.2016 - 01.2022
  • Led 2 scrums for the Cisco Cloud based Application Auto Attendant using the microservice architecture which is a part of Cisco WebEx solution and provides an automated call management interface which help in answering the call without a manual operator and then routing to the respective department and employee.
  • Delivered the solution with continuous integration and established CI/CD pipeline using technologies & languages like C, JSP, Angular2, Python, Selenium, Git, Jenkins & Pipeline infrastructure.
  • Worked in Dev-Ops culture with continuous feedback and improvement on work-items/automation suites and quick turn-around on the pagers as per the defined SLA’s.
  • Handled all scrum related activities (Agile Commit, Sprint Planning, Retrospective, Look ahead-meetings grooming’s) for project deliverables, roadmap, and execution smoothness.
  • Facilitated all sprint activities along with the review & effort estimation meetings with team, Product owner ,Technical Architects and other stakeholders
  • Responsible for managing the communication and presentations across the teams and all stakeholders effectively.
  • Managed all artifacts related to the project and possess good working knowledge of Rally, Jira, Confluence, Kibana, Grafana, Jenkins, Git and Microsoft office
  • Received accolades and team award for successful delivery of the solution.
  • Worked with project and product owners and end users to prioritize feature development and enhancements based on critical paths and business needs.

Scrum Master

Capgemini(Former Aricent)
Gurgaon, India
01.2014 - 09.2016
  • Worked as a Scrum Master for Cisco MediaSense project which is a SIP-based, network-level service that
    provides voice and video media recording capabilities for other network devices. It is fully integrated into Cisco's Unified Communications architecture and automatically captures and stores every Voice over IP (VoIP)
    conversation which traverses appropriately configured Unified Communications Manager IP phones or Cisco Unified Border Element (CUBE) devices.
  • Escalation Prime for Customer issues. Keeping team motivated and delivering under pressure with high velocity.
  • Lead a scrum of 5 members who transitioned from waterfall to Agile environment to co-ordinate work progress on the User stories & tasks in daily stand-ups.
  • Organize/Conduct internal training on various features of product.
  • Leading and delivering IPv6 feature support for the Software with high quality.
  • Grooming of user stories as per customer requirement and sprint planning
  • Point of Contact for all scrum related activities / issues, which needs immediate attention from leadership.
  • Providing technical support to the scrum members for the timely delivery of the feature and acceptance of
    user stories
  • Feature Demo presentation to the customer.

Technical Lead

Capgemini(Former Aricent)
Gurgaon, India
01.2013 - 01.2015
  • Worked as a lead on Cisco IOS i.e. Internetwork Operating System is software used on most Cisco Systems routers and current Cisco network switches. IOS is a package of routing, switching, internetworking and telecommunications functions integrated into a multitasking operating system with a team of 4 engineers on development and maintenance of the product using along with feature enhancements, system improvements ,issues and defects triaging.
  • Hardened the code for better troubleshooting and added more test-suites for early detection of issues.
  • Responsible for all customer-interactions and escalation handlings. Received Snap award for customer satisfaction for the same.
  • Led the defect scrubbing activities and triaging of the issues and defects as per the SLA's defined.

Senior Software Engineer

Capgemini(Former Aricent)
Gurgaon, India
06.2010 - 01.2013
  • Worked as Senior Software Engineer with the Cisco PGW 2200 Protocol Gateway which is a multiprotocol, carrier-grade softswitch designed to support media
    gateway control functions and interworking solution for Voip, IP-IP, IP-public switched telephone network (PSTN), and PSTN-PSTN connectivity
  • Involved in the Sustenance/development for ISDN, SIP, H248, H325 module related feature design, coding and
    defects.
  • Provided onsite support from US solely for whole PGW product
  • Key member of escalation, sustenance & Bug Scrubbing team.
  • Received multiple awards for customer handling and feature deliveries..

Software Engineer

Wipro
Bangalore, India
01.2008 - 06.2010
  • Worked as a Project Engineer for the software development for recognition of the numbers on the number plate of the car and recognizing the vehicle type, if it’s a 2-wheeler or four-wheeler.
  • Analyzed solutions and coding fixes for software problems.
  • Worked on the algorithm for number detection with help of omron libraries for dsp platform.

Education

Bachelor of Computers Science Engineering - Computers

Guru Nanak Dev University
Amritsar, India
08.2007

Skills

  • Certified Scrum Master
  • Agile & Scrum Methodology
  • Project Planning & Project Tracking
  • Customer Interfacing & Handling
  • Stakeholder Communications & Client Relations
  • Software Development Lifecycle
  • Software Development Teams Agile Coaching & Training
  • Software delivery & Release Management
  • Cross-Functional Collaboration
  • KPI Reporting and Managing Agile Artifacts
  • Risk Management
  • Sprint Planning
  • Backlog Management
  • Agile Best Practices
  • Project Management
  • Leading Scrum Meetings

Professional Highlights

  • 16 years’ experience in Automotive, Digital Products,Telecom, Networking, Application Development, Embedded and Cloud Industry: Delivering, testing, managing and developing projects in both Agile and Waterfall development models.
  • Rich experience in Coaching and forming self-organizing Agile teams . Key expertise in defining project strategy, collaboratively working with multifunctional multi-site teams, handling customer escalations, stakeholder management, and escalation management.

Certification

  • CSM(Certified Scrum Master from Scrum Alliance) - 2019
  • Agile Backlog refinement

Timeline

Scrum Master

Ford Motors
10.2023 - Current

Agile Project Manager

Ericsson
01.2022 - 05.2023

Scrum Master/Technical Lead

Capgemini(Former Aricent)
10.2016 - 01.2022

Scrum Master

Capgemini(Former Aricent)
01.2014 - 09.2016

Technical Lead

Capgemini(Former Aricent)
01.2013 - 01.2015

Senior Software Engineer

Capgemini(Former Aricent)
06.2010 - 01.2013

Software Engineer

Wipro
01.2008 - 06.2010

Bachelor of Computers Science Engineering - Computers

Guru Nanak Dev University

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Suruchi Sharma