Suruchi ..
11 Falcon Drive, Moncton,NB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Server
McDonald's
Moncton, NB
04.2024 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Cashier Helper
Krishna Store
Yamuna Nagar India
01.2023 - 03.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
- Offered assistance to elderly or disabled customers as appropriate.
- Assisted customers with bagging groceries, leading to a more efficient and pleasant shopping experience.
Customer Service Representative
Burger King
India, Karnal
06.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Master of Management
Crandall University
Moncton05.2024
Bachelor in Commerce
D.A.V. College For Girls
India07.2016
Skills
- Strong Work Ethic
- customer service
- Ordering Procedures
- Cash Handling
- Supply Restocking
- Flexible Schedule
Languages
English
Full Professional
Timeline
Server
McDonald's
04.2024 - 05.2024
Cashier Helper
Krishna Store
01.2023 - 03.2024
Customer Service Representative
Burger King
06.2022 - 07.2023
Master of Management
Crandall University
Bachelor in Commerce
D.A.V. College For Girls