Surpreet Kaur
Abbotsford
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Banking Customer Service Representative (Team Lead
President's Choice Financial
09.2024 - Current
- Educate customers on the features and benefits of President’s Choice Financial products within the store pavilion.
- Understand customers' needs to make appropriate recommendations
- Offer exceptional advice and product knowledge
- Drive sales, advocacy, and brand awareness for our client’s products, by being a subject matter expert and advocate for the brand/product
- Provide expectational customer service ensuring customers have a great experience
- Find creative approaches to engage customers and share the benefits of the product
- Build and maintain positive working relationships with store personnel
- Maintain a high level of confidentiality as you work with customer information
- Create excitement around the product offering, by being a subject matter expert and advocate for the brand/product
INSIDE SALES REPRESENTATIVE
CosmoProf
01.2024 - 09.2024
- Build relationships and inspire loyalty
- Recommend additional and complimentary products
- Inform customers of current promotions and events
- Set up advertising displays and arrange merchandise to highlight sales and promotional events
- Ensure customers are informed about and enrolled in the Loyalty program
- Complete transactions accurately and efficiently
- Maintain a professional store environment and communicate inventory issues
- Demonstrate CosmoProf Culture Values
- Leveraged customer feedback to improve products and services
ASSISTANT COUNTER MANAGER
Hudson bay
09.2023 - 01.2024
- Analyze business metrics to develop action plans that address opportunities and positively impact the business
- Build client base through the Preferred Customer Program
- Observe staff on the selling floor and their interaction with customers, co-workers and overall customer service level
- Achieve daily / weekly / monthly sales goals based on the department's goal and are expected to track their sales
- Deliver World-class service through client communication, product knowledge, fashion direction and solution-based selling at the highest-level
- Work with Vendor Partners to maximize sales opportunities through suggestive selling, store events / seminars and wardrobe clients
- Acts with customers in mind, great networking and relationship management
- Puts the needs of internal and external customers first
- Seeks customer information when improving products and services
- Often goes above and beyond their goals
- Is consistently a top performer and elevates the performance of others
- Sees ahead clearly, is knowledgeable and has a capability for a big picture perspective
INSURANCE RECEPTIONIST
Govind Contract Inc
05.2021 - 09.2023
- Greeted clients, answered phones and provided general administrative support
- Performed data entry of customer information into the system
- Scheduled appointments for clients and managed calendars
- Provided excellent customer service to all customers, both in person and over the phone
- Verified client insurance coverage, updated records and created new accounts
- Ensured that all documents were properly filed and stored securely in accordance with company policies
- Processed payments from customers accurately and efficiently
- Responded promptly to emails and other requests for assistance from customers or colleagues
- Monitored incoming calls, distributed messages appropriately and followed up on any unresolved issues
- Managed front desk operations such as filing, photocopying and faxing documents
- Organized office supplies inventory to ensure adequate stock levels at all times
- Resolved customer complaints quickly and professionally according to company procedures
- Served visitors by greeting, welcoming and directing to appropriate personnel
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling
- Sorted invoices for accounting department by date stamping and filing by vendor code
COSMETIC BEAUTY ADVISOR AND BROW ARTIST
The Lounge Beauty
08.2017 - 03.2018
- Developed a comprehensive understanding of the beauty industry, including current trends and products
- Attended meetings to learn about new beauty products and trends
- Provided makeup, skin care, and hair care consultations to help customers with product decisions
- Promoted new products with events to boost sales and prospective customers
LASH AND BROW ARTIST
Lash and Brow Boudoir Prahan
09.2015 - 07.2016
- Applied eyebrow waxing techniques to shape and define eyebrows, ensuring customer satisfaction
- Shaped eyebrows and remove facial hair, using depilatory cream, tweezers, electrolysis, and wax
- Adhered to all safety protocols while performing treatments such as waxing and threading
- Performed detailed consultations with clients to assess their current brow shape and design preferences
- Stayed up-to-date on new beauty trends and products available in the market
- Applied eyelash extensions to clients with precision and skill, ensuring a beautiful result
- Trained new technicians in proper lash application techniques and safety protocols
BROW ARTIST AND SALES ASSOCIATE
Ottoman3
08.2014 - 10.2015
- Provided professional guidance on styling tools and techniques used for shaping eyebrows
- Applied extensions to natural lashes to enhance look of eyelashes
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment and suggested hair styles
- Built strong relationships with customers through friendly conversations and attentive listening
- Applied eyebrow waxing techniques to shape and define eyebrows, ensuring customer satisfaction
- Developed creative designs for brows using tweezing, threading, trimming, and tinting techniques
Education
Bachelor of Arts - undefined
Guru Nanak Khalsa College
LudhianaAdvance Diploma - Cosmetology
New Image Beauty Academy
LudhianaMedical Aesthetics - Hydrafacial, BB Glow, Microneedling, Chemical Peel
Design Beauty Academy
Toronto, ONSkills
- Sales and Upselling
- Advanced facials specialist
- Professional beauty demonstration
- Products knowledge
- Application techniques
- Retail experience
- Hygiene standards
- Reception Management
- Makeup and skincare
- Administrative Support
- Multitasking and prioritization
- Documentation And Reporting
- Product and Service Explanations
- Friendly Communication
- Permanent Makeup
- Sales expertise
- Sale
- Problem solving
- Sales pipeline management
- Excellent communication
- Team collaboration
- Time management
Languages
English - Fluent
Punjabi - Fluent
Timeline
Banking Customer Service Representative (Team Lead
President's Choice Financial
09.2024 - Current
INSIDE SALES REPRESENTATIVE
CosmoProf
01.2024 - 09.2024
ASSISTANT COUNTER MANAGER
Hudson bay
09.2023 - 01.2024
INSURANCE RECEPTIONIST
Govind Contract Inc
05.2021 - 09.2023
COSMETIC BEAUTY ADVISOR AND BROW ARTIST
The Lounge Beauty
08.2017 - 03.2018
LASH AND BROW ARTIST
Lash and Brow Boudoir Prahan
09.2015 - 07.2016
BROW ARTIST AND SALES ASSOCIATE
Ottoman3
08.2014 - 10.2015
Bachelor of Arts - undefined
Guru Nanak Khalsa College
Advance Diploma - Cosmetology
New Image Beauty Academy
Medical Aesthetics - Hydrafacial, BB Glow, Microneedling, Chemical Peel
Design Beauty Academy
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