Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Banking Customer Service Representative (Team Lead
President's Choice Financial
09.2024 - Current
Educate customers on the features and benefits of President’s Choice Financial products within the store pavilion.
Understand customers' needs to make appropriate recommendations
Offer exceptional advice and product knowledge
Drive sales, advocacy, and brand awareness for our client’s products, by being a subject matter expert and advocate for the brand/product
Provide expectational customer service ensuring customers have a great experience
Find creative approaches to engage customers and share the benefits of the product
Build and maintain positive working relationships with store personnel
Maintain a high level of confidentiality as you work with customer information
Create excitement around the product offering, by being a subject matter expert and advocate for the brand/product
INSIDE SALES REPRESENTATIVE
CosmoProf
01.2024 - 09.2024
Build relationships and inspire loyalty
Recommend additional and complimentary products
Inform customers of current promotions and events
Set up advertising displays and arrange merchandise to highlight sales and promotional events
Ensure customers are informed about and enrolled in the Loyalty program
Complete transactions accurately and efficiently
Maintain a professional store environment and communicate inventory issues
Demonstrate CosmoProf Culture Values
Leveraged customer feedback to improve products and services
ASSISTANT COUNTER MANAGER
Hudson bay
09.2023 - 01.2024
Analyze business metrics to develop action plans that address opportunities and positively impact the business
Build client base through the Preferred Customer Program
Observe staff on the selling floor and their interaction with customers, co-workers and overall customer service level
Achieve daily / weekly / monthly sales goals based on the department's goal and are expected to track their sales
Deliver World-class service through client communication, product knowledge, fashion direction and solution-based selling at the highest-level
Work with Vendor Partners to maximize sales opportunities through suggestive selling, store events / seminars and wardrobe clients
Acts with customers in mind, great networking and relationship management
Puts the needs of internal and external customers first
Seeks customer information when improving products and services
Often goes above and beyond their goals
Is consistently a top performer and elevates the performance of others
Sees ahead clearly, is knowledgeable and has a capability for a big picture perspective
INSURANCE RECEPTIONIST
Govind Contract Inc
05.2021 - 09.2023
Greeted clients, answered phones and provided general administrative support
Performed data entry of customer information into the system
Scheduled appointments for clients and managed calendars
Provided excellent customer service to all customers, both in person and over the phone
Verified client insurance coverage, updated records and created new accounts
Ensured that all documents were properly filed and stored securely in accordance with company policies
Processed payments from customers accurately and efficiently
Responded promptly to emails and other requests for assistance from customers or colleagues
Monitored incoming calls, distributed messages appropriately and followed up on any unresolved issues
Managed front desk operations such as filing, photocopying and faxing documents
Organized office supplies inventory to ensure adequate stock levels at all times
Resolved customer complaints quickly and professionally according to company procedures
Served visitors by greeting, welcoming and directing to appropriate personnel
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling
Sorted invoices for accounting department by date stamping and filing by vendor code
COSMETIC BEAUTY ADVISOR AND BROW ARTIST
The Lounge Beauty
08.2017 - 03.2018
Developed a comprehensive understanding of the beauty industry, including current trends and products
Attended meetings to learn about new beauty products and trends
Provided makeup, skin care, and hair care consultations to help customers with product decisions
Promoted new products with events to boost sales and prospective customers
LASH AND BROW ARTIST
Lash and Brow Boudoir Prahan
09.2015 - 07.2016
Applied eyebrow waxing techniques to shape and define eyebrows, ensuring customer satisfaction
Shaped eyebrows and remove facial hair, using depilatory cream, tweezers, electrolysis, and wax
Adhered to all safety protocols while performing treatments such as waxing and threading
Performed detailed consultations with clients to assess their current brow shape and design preferences
Stayed up-to-date on new beauty trends and products available in the market
Applied eyelash extensions to clients with precision and skill, ensuring a beautiful result
Trained new technicians in proper lash application techniques and safety protocols
BROW ARTIST AND SALES ASSOCIATE
Ottoman3
08.2014 - 10.2015
Provided professional guidance on styling tools and techniques used for shaping eyebrows
Applied extensions to natural lashes to enhance look of eyelashes
Analyzed patrons' hair and other physical features to determine and recommend beauty treatment and suggested hair styles
Built strong relationships with customers through friendly conversations and attentive listening
Applied eyebrow waxing techniques to shape and define eyebrows, ensuring customer satisfaction
Developed creative designs for brows using tweezing, threading, trimming, and tinting techniques
Education
Bachelor of Arts - undefined
Guru Nanak Khalsa College
Ludhiana
Advance Diploma - Cosmetology
New Image Beauty Academy
Ludhiana
Medical Aesthetics - Hydrafacial, BB Glow, Microneedling, Chemical Peel
Design Beauty Academy
Toronto, ON
Skills
Sales and Upselling
Advanced facials specialist
Professional beauty demonstration
Products knowledge
Application techniques
Retail experience
Hygiene standards
Reception Management
Makeup and skincare
Administrative Support
Multitasking and prioritization
Documentation And Reporting
Product and Service Explanations
Friendly Communication
Permanent Makeup
Sales expertise
Sale
Problem solving
Sales pipeline management
Excellent communication
Team collaboration
Time management
Languages
English - Fluent
Punjabi - Fluent
Timeline
Banking Customer Service Representative (Team Lead
President's Choice Financial
09.2024 - Current
INSIDE SALES REPRESENTATIVE
CosmoProf
01.2024 - 09.2024
ASSISTANT COUNTER MANAGER
Hudson bay
09.2023 - 01.2024
INSURANCE RECEPTIONIST
Govind Contract Inc
05.2021 - 09.2023
COSMETIC BEAUTY ADVISOR AND BROW ARTIST
The Lounge Beauty
08.2017 - 03.2018
LASH AND BROW ARTIST
Lash and Brow Boudoir Prahan
09.2015 - 07.2016
BROW ARTIST AND SALES ASSOCIATE
Ottoman3
08.2014 - 10.2015
Bachelor of Arts - undefined
Guru Nanak Khalsa College
Advance Diploma - Cosmetology
New Image Beauty Academy
Medical Aesthetics - Hydrafacial, BB Glow, Microneedling, Chemical Peel
Design Beauty Academy
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