Hi, I’m
Surman Pannu
Manager
Kitchener,Ontario
Summary
Supportive Team Lead with 5 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
6
years of professional experience
1
year of post-secondary education
2
Languages
Work History
TTECKitchener, ON
Team Lead
12.2021 - Current
Job overview
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Directed and supervised team of 50 engaged in professional and communication development
Parkwood Mennonite HomeCambridge, ON
Personal Support Worker
07.2022 - 07.2024
Job overview
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with daily living activities, running errands, and household chores
Tim HortonsEtobicoke, ON
Manager
12.2018 - 11.2021
Job overview
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Improved safety procedures to create safe working conditions for workers.
Cardio Go Toronto, ON
Floor Supervisor
07.2019 - 12.2019
Job overview
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed schedule for 50 team members with focus on effective coverage of professional needs
Education
Humber CollegeToronto, ON
High School Diploma
01.2018 - 07.2019
University Overview
- Diploma in Fitness and Health Diploma.
Skills
Policies and procedures
undefinedCertificates
CPR FIRST AID
CRIMINAL POLICE CHECK
CERTIFIED PERSONAL SUPPORT WORKER
Timeline
Personal Support Worker
Parkwood Mennonite Home
07.2022 - 07.2024
Team Lead
TTEC
12.2021 - Current
Floor Supervisor
Cardio Go
07.2019 - 12.2019
Manager
Tim Hortons
12.2018 - 11.2021
Humber College
High School Diploma
01.2018 - 07.2019
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