Hi, I’m
Surman Pannu
Manager
Kitchener,Ontario
Summary
Supportive Team Lead with 5 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
6
years of professional experience
1
year of post-secondary education
2
Languages
Work History
TTECKitchener, ON
Team Lead
12.2021 - Current
Job overview
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Directed and supervised team of 50 engaged in professional and communication development
Parkwood Mennonite HomeCambridge, ON
Personal Support Worker
07.2022 - 07.2024
Job overview
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with daily living activities, running errands, and household chores
Tim HortonsEtobicoke, ON
Manager
12.2018 - 11.2021
Job overview
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Improved safety procedures to create safe working conditions for workers.
Cardio Go Toronto, ON
Floor Supervisor
07.2019 - 12.2019
Job overview
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed schedule for 50 team members with focus on effective coverage of professional needs
Education
Humber CollegeToronto, ON
High School Diploma
01.2018 - 07.2019
University Overview
- Diploma in Fitness and Health Diploma.
Skills
Policies and procedures
Staff Management
Strategic planning
Financial Management
Team management
Community integration
Certificates
CPR FIRST AID
CRIMINAL POLICE CHECK
CERTIFIED PERSONAL SUPPORT WORKER
Timeline
Personal Support Worker
Parkwood Mennonite Home
07.2022 - 07.2024
Team Lead
TTEC
12.2021 - Current
Floor Supervisor
Cardio Go
07.2019 - 12.2019
Manager
Tim Hortons
12.2018 - 11.2021
Humber College
High School Diploma
01.2018 - 07.2019