Surkhab Singh Johal
Edmonton,AB
Summary
Dynamic Assistant Restaurant Manager with proven expertise at Carlos Henriques in enhancing guest satisfaction and operational efficiency. Leveraged strong interpersonal skills and food safety compliance to boost customer retention by 20%. Skilled in staff training and development, scheduling, and financial management, driving performance improvement and successful promotions.
Developed strong leadership and operational skills in fast-paced restaurant setting. Excel in team management and customer service, ensuring high standards and smooth operations. Seeking to transition into new field, leveraging these transferable skills to drive success in different environment.
Positive, reliable, and energetic individual with knack for creating welcoming atmosphere and ensuring smooth operations. Possesses solid understanding of inventory management and customer service, complemented by skills in team coordination and conflict resolution. Dedicated to enhancing guest experiences and maximizing operational efficiency.
Overview
4
4
years of professional experience
Work History
Assistant Restaurant Manager
Carlos Henriques
01.2022 - 08.2025
- Assisted in coordinating daily restaurant operations and ensuring smooth workflow.
- Collaborated with team members to implement health and safety protocols effectively.
- Assisted management in maintaining cleanliness and organization of dining areas.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Contributed to the development of promotional materials for special events and offers.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Coordinated daily operations to enhance service efficiency and guest satisfaction.
- Implemented staff training programs to improve service quality and operational compliance.
Education
High School Diploma -
Norquest
Edmonton, AB09-2024
Skills
- Shift management
- Food safety compliance
- Employee scheduling
- Employee training
- Staff training and development
- Guest relations
- Customer assistance
- Opening and closing procedures
- Restaurant operations
- Performance evaluations
- Training and mentoring
- Inventory control
- Performance improvement
- Promotions and events coordination
- Scheduling and labor control
- Budget administration
- Staff assessment
- Employee retention
- Schedule coordination
- Budgeting and financial management
- Sales and marketing
- Interpersonal and written communication
- Menu planning
- POS system
- Dish preparation
- Hospitality and accommodation
- Restaurant promotion management
- Wine and beverage service
- Kitchen oversight
Languages
English
Native or Bilingual
Timeline
Assistant Restaurant Manager
Carlos Henriques
01.2022 - 08.2025
High School Diploma -
Norquest
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